Quality Assurance Specialist

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about http://hims.com/about and hims.com/how-it-works http://hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals http://www.hims.com/careers-professionals. ABOUT THE ROLE: The Quality Assurance Specialist supports the Hims & Hers Quality team by building and maintaining data-driven quality performance systems that ensure our compounding and fulfillment operations consistently meet internal standards and regulatory requirements. This role is responsible for monitoring, analyzing, and reporting key quality metrics and KPIs related to RCAs,CAPA, deviations, supplier quality, product release, environmental monitoring, and compliance performance. The QA Specialist acts as the bridge between data and action — transforming quality insights into measurable improvements that enhance safety, compliance, and operational efficiency. WHAT YOU’LL DO - Develop & Maintain Quality Metrics: Create, track, and report on key performance indicators (KPIs) related to quality system effectiveness, including CAPA cycle time, audit findings, deviation trends, and complaint resolution rates. - Data Analysis & Reporting: Aggregate and analyze quality data from multiple systems to identify trends, process gaps, and improvement opportunities. - Continuous Improvement: Partner with QA leadership and Operations to implement corrective and preventive actions (CAPAs) based on metric trends and root cause analysis. - Regulatory Alignment: Ensure KPI programs are aligned with cGMP, BOF, and USP , , standards, supporting inspection readiness and ongoing compliance. - Dashboard Management: Design and maintain dashboards and scorecards that visualize key quality metrics for leadership review and internal audits. - Process Optimization: Work cross-functionally to standardize data collection, streamline reporting workflows, and automate metrics tracking where feasible. - Audit & Inspection Support: Provide metric summaries and trend data to support internal, external, and regulatory audits. Training & Engagement: Support training initiatives to ensure teams understand quality KPIs, expectations, and improvement targets. WHAT YOU BRING - Education: - Bachelor’s degree in Quality Assurance, Data Analytics, Engineering, Life Sciences, or a related field required. - Experience: - 3+ years in pharmaceutical, compounding, medical device, or regulated healthcare environments. - Strong understanding of Quality Management Systems (QMS) and cGMP compliance. - Experience analyzing and visualizing data using Excel, Power BI, Tableau, or similar platforms. - Familiarity with USP , , , 21 CFR Part 211, and Good Documentation Practices (GDP). - Skills: - Strong analytical, organizational, and problem-solving skills. - Excellent attention to detail and ability to interpret complex datasets. - Proficient in data visualization and KPI reporting. - Strong communication and presentation abilities across departments. - Experience with ERP and QMS software (e.g., NetSuite, MasterControl, TrackWise, Veeva). OUR BENEFITS (THERE ARE MORE BUT HERE ARE SOME HIGHLIGHTS): - Competitive salary & equity compensation for full-time roles - Unlimited PTO, company holidays, and quart…