Quality Assurance Specialist

**JOB SUMMARY:** The **Quality Assurance Specialist** performs routine monitoring work and uses statistical sampling, auditing, and observation of work to ensure consistent compliance with policies and procedures. **ESSENTIAL FUNCTIONS:** - Conducts monitoring and makes recommendations for improvement and maintains documentation on program reviews. - Compiles required monitoring documents and submits responses to Continuous Improvement Manager. - Provides technical assistance on workforce services programs. - Maintains knowledge on current and future programs to ensure compliance with laws and regulations. - Performs other related duties as assigned. **REQUIRED SKILLS/ABILITIES:** - Knowledge of workforce development, economic development, business intelligence and trends, and project management. - Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability. - Knowledge with applicable federal, state, and local laws and regulations. - Knowledgeable with the Integrated Service Principles. - Knowledge of quality control, auditing, or performance monitoring, - Knowledge of word processing, spreadsheet, technology, and computer skills. - Exceptional customer service and interpersonal skills. - Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. - Excellent verbal and written communication skills. - Ability to analyze and interpret information and data and provide relevant feedback for action. **EDUCATION AND EXPERIENCE:** - High School Diploma or GED required. - Associates or Undergraduate degree preferred. - (1-2) Years of relevant experience required. - Additional relevant work experience may be considered in lieu of required education. - Valid driver’s license and proof of insurance with good driving record. - Bilingual in English and Spanish preferred. **PHYSICAL DEMANDS:** Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * * * **COMPANY OVERVIEW:** C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, our service delivery model currently spans several counties in Texas, Florida, and Nevada. C2 GPS’ guiding principle is to successfully navigate workforce development solutions. Our employees must be passionate about providing superior customer service to all our customers and supporting the communities where we live and work. Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together! | Health Insurance (with no-cost options for employee-only plans) Wellness Reimbursement Generous Paid Time Off Paid Parental Leave 401(K) with 100% Employer Match up to 6% of individual contributions | Dental Vision Life Insurance Short and Long Term Disability Pet Insurance | | --- | --- | **EEO/AA** C2 Global Professional Services, LLC reaffirms its commitment to the principles o…