Quality Assurance Representative

We’re looking for motivated, engaged people to help make everyone’s journeys better. This position is responsible for quality element control related to operation, policy and procedure auditing, supporting quality improvement projects, and supporting the manager to drive defect prevention and detections. The position acts as the primary business unit liaison to US Quality Assurance. **Annual Hiring Range/Hourly Rate:** - $62,000 - $67,000/Per Year **Benefits:** - Paid time off - 401k, with company match - Company sponsored life insurance - Medical, dental, vision plans - Voluntary short-term/long-term disability insurance - Voluntary life, accident, and hospital plans - Employee Assistance Program - Commuter benefits - Employee Discounts - Free hot healthy meals for unit operations roles **Main Duties and Responsibilities:** - Coordinates and monitors quality improvement projects - Audits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specification - Monitors corrective action system - Educates and trains unit staff and managers in quality related issues - Plays a key role in developing a comprehensive quality program - Implements the quality system detailed in the quality manual - Champions the total quality improvement efforts and initiates problem solving efforts and assures implementation - Supports the manager to drive prevention vs. detection of defects - Coordinates actions to prevent the occurrences of nonconformities - Maintains customer compliance resolution - Responsible for the maintenance of key performance metrics for the Quality organization - Acts as the primary liaison to US Quality Assurance - Controls Food safety and Quality of processing and manufacturing within the business - Supports customer audits, government audits to meet compliance - Verifies and insures company policies and procedures are followed - Insures quality specifications and requirements are followed and met - Assists with developing Standard Operating Procedures - Responsible for safety, quality and compliance to customer specification - Assists in training of all Standard Operating Procedures and Critical Control Points in the unit - Completes all other company required training including but not limited to ServSafe Sanitation Manager Certification. **Qualifications** **Education:** - Minimum qualifications include High School graduate or equivalent with experience in related discipline - Preferred qualifications include College degree in related discipline, knowledge of HACCP, quality management and six sigma **Work Experience:** - Minimum 3 years of experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program control - Previous in airline, food processing, distribution operations or other fast paced environment **Technical Skills:** (Certification, Licenses and Registration) - ServSafe certification required - Is HACCP certified and ServeSafe trained a plus - Basic lean, six sigma knowledge, and continuous improvement understanding a plus - **Job Skills:** - Intermediate level Microsoft office tool skills (excel, word) - Knowledge of quality auditing, inspection methods - Detail oriented - Strong organizational skills, able to prioritize responsibilities and multi-task - Strong interpersonal skills, interact well with multiple departments as required - Able to work with little supervision - Excellent reading, writing, and oral communication skills - Change Agent - Preferred skills: - Excellent analytical skills - Basic statistics calculation, and/or mathematical comprehension including: - Pareto chart - Control chart - Histogram - Time series (run) chart - Multiplication, division, addition, subtraction, summation, measure of central tendency, measure of variation, process capability - Algebraic concepts - Project management skills - Knowledge of FDA regulations **Language / Communication Skills:** - Excellent oral and written co…