Quality Assurance Manager

- **SUMMARY / OBJECTIVE** Responsible in managing the QA Department and the staff responsible for the control and assurance of quality. Provide technical support for Production and Customer Service and implement well-integrated quality programs to safeguard product safety and quality. - **ESSENTIAL FUNCTIONS** RESPONSIBILITIES include the following. Other duties may be assigned. - Oversee the testing and approval of incoming components and finished product. - Ensure products adhere to company and customer expectations. - Lead continuous improvement of inspection and testing methods, with a focus on human error risk elimination. - Lead development and implementation of quality initiatives and key performance indicators, specifically those impacting product quality. - Perform and document change controls, customer complaint investigations, and perform root cause analysis to drive effective CAPA. - Drive product and process improvement to reduce scrap and improve line efficiencies. - Support customers and 3rd party audits as required. - Lead internal quality team during line trials and product changes. - Provide monthly CGMP training for departments and oversee general training for personnel. - Participate in GMP, customer and regulatory audits, format responses and initiate corrective actions. - Promote compliance with Bright Innovation Labs' policies, procedures, quality standards and current Good Manufacturing Practices (cGMP), as well as safety and environmental regulations. - **COMPETENCIES** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - In-depth knowledge of the regulatory environment for the manufacture of cosmetic and personal care products. - Strong knowledge of relevant software, quality assurance methods, tools, and quality manufacturing processes - Strong leadership skills - Highly analytical, critical thinking skills, and problem-solving skills - Excellent verbal and written communication skills - Excellent interpersonal/communication skills - Computer proficiency in Microsoft Word, Excel, and Outlook and the ability to use other quality improvement software - Must successfully pass a background check and drug screen - **SUPERVISORY RESPONSIBILITIES** Directly manages employees in the Quality Assurance Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning and assigning, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. - **WORK ENVIRONMENT** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate. - **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, to walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up…