Quality Assurance Fellow

IBEX IT Business Experts is a purpose-driven organization delivering innovative IT, professional services, and SaaS-based solutions for government and commercial clients. With a culture rooted in agility, accountability, and inclusion, IBEX is a trusted partner for clients across federal agencies, prime contractors, and Fortune-ranked enterprises. At IBEX, our core values are exemplified through our people, products/services, processes, and daily activities! If you have the skills and experience and align with these core values, this position is for you! - *Passion for Success* - *Committed to collaboration and innovative thinking* - *Respectful of all perspectives and dedicated to teamwork* - *Do the right thing, even when no one is watching* - *Improving businesses & communities through collaborative solutions* **Human Resources Environmental, Social, and Governance Statement** At IBEX, we recognize that our employees are our greatest asset and the foundation of our success. The Human Resources department is at the forefront of embedding Environmental, Social, and Governance (ESG) principles into the heart of our workplace culture, talent management, and operational practices. Our commitment to ESG within HR reflects our dedication to creating a sustainable, equitable, and ethical working environment for all our employees. **JOB DESCRIPTION** Position: Quality Assurance/ISO 9001 Fellow Reports To: VP, Human Resources/Quality Management Representative (or designee) Location: Lubbock, TX - Hybrid or Remote Salary/Hourly Rate: Hourly, paid fellowship rate; commensurate with experience H&W Rate: N/A – NonSCA corporate/internal role FLSA Status: Non-Exempt Type: Full-Time or Part-Time Fellowship/Internship Temp-to-Perm (Potential) **Job Summary:** IBEX IT Business Experts is seeking a Quality Assurance/ISO 9001 Fellow to support the continued maturity, business alignment, and modernization of IBEX’s Quality Management System (QMS). This paid fellowship is designed for a current student, recent graduate, career changer, veteran, or experienced professional with an interest in quality assurance, ISO 9001, process improvement, internal auditing, documentation, and operational excellence. The Fellow will help strengthen IBEX’s ISO 9001 program by reviewing existing procedures, mapping business processes, developing and improving SOPs, supporting document control, preparing audit-ready records, tracking corrective actions, and helping align the QMS with how IBEX actually operates across IT consulting, training, staffing, SaaS-enabled solutions, government contracting, and commercial client delivery. **Key Responsibilities:** - Support the ongoing improvement and maintenance of IBEX’s ISO 9001 Quality Management System, including policies, SOPs, forms, work instructions, process maps, templates, and quality records. - Review existing QMS documentation and recommend updates to better reflect current IBEX operations, client requirements, technology-enabled workflows, and business priorities. - Assist with documenting, organizing, and standardizing business processes across HR, recruiting, training, contracts, client delivery, project support, sales operations, and corporate administration, as assigned. - Draft, edit, format, and maintain SOPs, job aids, process narratives, checklists, forms, flowcharts, and related quality documentation using IBEX-approved templates and document control practices. - Support ISO 9001 document control activities, including version history, ownership, approval routing, document naming conventions, repository organization, and periodic review schedules. - Assist in aligning QMS processes with ISO 9001:2015 requirements, including the 2024 climate action amendment and emerging expectations for risk-based thinking, operational control, performance evaluation, continual improvement, and business resilience. - Help identify process gaps, duplication, outdated practices, unclear handoffs, missing evidence, and o…