QSR General Manager

**Benefits:** - 401(k) - 401(k) matching - Bonus based on performance - Competitive salary - Opportunity for advancement - Paid time off - Training & development **Benefits/Perks** - Competitive Pay - 401k / Matching - Paid time off - Monthly bonus program - based off store performance metrics **Company Overview** Capriotti’s Sandwich Shop Capriotti’s is a fast-paced environment with strong core values and fun. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you. **General Manager Job Summary** 45 hours per week (more as needed) Nights/weekends/closing shifts a must 5 years GM experience running QSR shop Excellent FOH and BOH (inventory) POS experience a must Must have excellent previous employer references Must have experience driving sales Must have experience controlling COGS costs and labor costs This is a hands on position - player / coach role Must have excellent customer service skills Must have excellent team member training skills $50K+ salary with bonus **General Manager** **Responsibilities** - Builds teams by identifying, recruiting, and hiring the best in the available talent pool and utilizes good performance management strategies to retain talent. - Coaches, develops, and motivates the shop’s Team Members by following Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention. - Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain - Role models the standards and maintains the culture for delivering CAPtivating Service to Guests. - Monitors compliance with health, safety, and building relations regarding food preparation, serving, and building maintenance. - Prepares all products according to Capriotti’s specifications, using the correct portion, quality, and product presentation controls. - Responsible for cash management and bank deposits. - Monitors budgets, cost of goods sold, labor, payroll records, and all other financial transactions related to the shop. - Promotes an environment of “salesmanship” by encouraging a culture of suggestive selling and an orientation towards “counter service” versus “cashier” mindsets at the register. - Utilizes effective purchasing, inventory, receiving, and waste-monitoring procedures. - Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM). - Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors, and other members of the Capriotti's brand. - Establishes an environment of trust within the shop; including Team Members, Guests, vendors, and others. - Demonstrates emotional resilience under pressure and during changing priorities. - Analyzes information and evaluate results to choose the best solution for problem-solving. **General Manager** **Qualifications** Skills and Knowledge: - Service Orientation – Actively looks for ways to help others. - Time Management – Demonstrates ability to multi-task; can remain “hands-on” during a busy shift without losing focus on the guest, product quality, and team performance; organizes, plans, and prioritizes daily and weekly tasks/projects. - Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e-mail, spreadsheets, and other documents). Physical Requirements: - Ability to withstand work conditions in temperatures of 0◦F or less and up to 100◦F. - Ability to move throughout the restaurant for extended periods at a time. - Can move 50 lbs. for a distance of up to 10 feet. - Ability to balance and move up to 25 lbs. for distances of up to 50 feet. Compensation: $50,000.00 per year Founded in 1976 in…