QA Manager

### ### Top 3 Reasons To Join Us - Lead and shape the QA function at the AI-native insurance platform of choice for the world's leading insurers - 100% remote, with a global, diverse team - Own quality strategy for a fast-growing product suite, with a direct line to the Head of QA and real influence over how we build ### ### **About Us** At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. - We are a leading global no-code insurance platform for health, life, and P&C - We’re the winner of the Insurtech of the Year in all of Asia and other awards globally - We work with insurance enterprise clients such as AXA, Bupa, MSIG, Dai-ichi, Bank of China Group Insurance, and many more - We're an international, diverse team of over 120 people with 30 nationalities and team members working remotely from all over the world - We are fully funded and backed by reputable VC funds and strategic institutional investors - We have a global presence in Asia, EMEA and the Americas - We’ve grown our annualized revenue by over 30x since January 2021 - We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world ### ### What You Will Do **Strategy, Process & Governance** - Provide full oversight of the testing lifecycle across multiple teams and projects, defining and enforcing QA processes and standardizing tools, environments, and test coverage organization-wide - Establish and continuously refine QA processes, procedures, and standards for testing products before they go to market - Ensure scalable test infrastructure, and extend our testing capability into advanced domains including performance, security, and compliance testing - Identify systemic quality gaps and cross-team risks, run trend analysis on quality metrics, and anticipate issues that could affect release stability or timelines - Evaluate and resolve organizational blockers in QA workflows, balancing trade-offs and delivery timelines while protecting stakeholder satisfaction - Deliver executive-level QA insights — reports, dashboards, and strategic recommendations — to the Head of QA and cross-functional leadership **Team Leadership** - Manage and mentor QA Leads and senior individual contributors, fostering career growth, succession planning, and technical leadership across the QA organization - Distribute workload, set goals for QA Leads and their teams, and conduct performance reviews across the function - Drive continuous performance evaluation and improvement of QA teams — resolving conflicts, supporting morale, and building a culture of ownership, accountability, and excellence - Be the advocate for Agile testing and quality across the business, building quality awareness at every stage of the product lifecycle **Execution & Cross-Functional Collaboration** - Oversee QA engineers and Leads testing our products and implementing automation across cross-functional teams - Partner closely with engineering, product, and business analysts to shape requirements and comprehensive testing strategies - Participate in reviews of software requirements, design documents, and system architecture, ensuring testing requirements are addressed early - Manage and triage reported defects, and keep visibility over how features delivered by other teams interact across subsystems - Continuously improve and refactor our testing infrastructure and automated/regression frameworks to ensure reliability and scalability ### ### What We Need **Experience & Leadership** - Bachelor's degree in Computer Science, Engineering, or a related field - 8+ years of experience in software QA spanning both manual and automated testing of web and API applications, including at least 2+ years directly managing QA Leads, senior engineers, or a multi-tea…