QA Facility Supervisor

Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe? At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri – a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Dreyer’s & Edy’s, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe. Headquartered in Walnut Creek, the Bay Area’s hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it. Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you! Developing high quality standards and ownership across value chain **Job Description:** The Quality Supervisor ensures compliance with food safety regulations, monitors production processes, and implements quality control measures to maintain the highest standards in ice cream production. They work closely with production, R&D, and regulatory teams to ensure consistency and excellence in the final product. - Lead by example to carry out all duties and specific responsibilities operational Quality and Food Safety Policies and Procedures. - Promote the culture change towards behavioral quality improvements - Provide expertise to operations for promoting and executing quality to provide customers with exceptional ice cream experience - Direct and supervise the quality specialists and quality techs to ensure daily activities promote production of quality ice cream products on the lines - Partner with operations management on key quality checks to be completed by line operators. Checks need to be evaluated periodically to ensure they are in line with hold and complaint data. - Manage quality hold program and partner with operations to complete lesson learnt (root cause) and implement corrective action identified. Provide trend data to demonstrate effectiveness of corrective action implementation. - Provide leadership on customer complaint reduction by partnering with operations on strategies to reduce complaints by using complaint trend data to prioritize actions. - Oversee and provide leadership on the net content to establish facility specific rules to ensure compliance to both volume and weight targets - Provide support to TAG on new product launches or formulation when requested. - Identify, communicate to plant operations and apply “Best Practices” within the facility or from the broader network. - Drive improvements and monitor Quality Metrics/KPI's at the facility - Challenge all departments on quality and food safety related - Provide support to GMP and HACCP, FSMA FSP compliance through out the facility, by coaching operators when on the floor and promoting minimal water use during production. - Ensure compliance to internal and external audits i.e. FSSC 22000/Market audits - Provide support to local, State and Federal agencies when requested by local quality management - Drive Monthly reviews of KPI’s and contribute towards meeting the yearly business goals for the facility. - Monitor and assess performance of the quality systems, report their effective…