QA Analyst

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates. As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today. TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients. This is a hybrid role with a minimum of 2-days a week at our office located in Downtown, Toronto. About TripArc TripArc builds and operates the technology platform that powers travel agencies and advisor networks across North America. Our platform is complex, our pace is fast, and quality assurance sits at the heart of everything we deliver. We're looking for a Senior QA/QA Analyst to join our team in a hands-on senior individual contributor role. This is an opportunity for someone who is passionate about test automation, quality engineering, and software testing craftsmanship while mentoring other QA professionals. As the Senior/QA Analyst, you will own the automation strategy within your delivery pod by designing and maintaining Playwright/TypeScript automation frameworks, executing deep manual and exploratory testing, and helping establish a high technical standard across the QA team. You'll work closely with Developers, Product Owners, and the QA Manager while providing mentorship and guidance to QA Analysts. The ideal candidate brings deep, hands-on expertise with Playwright and TypeScript—the primary automation framework used across the team—not simply experience with multiple testing tools. You'll also be comfortable incorporating Claude or comparable AI-assisted development and testing tools into your daily workflow to improve efficiency and testing quality. Key Responsibilities Test Automation (Playwright & TypeScript) Design, build, and maintain automated test suites using Playwright and TypeScript. Own the automation architecture for your product area, including page objects, reusable utilities, fixtures, test data management, and reporting. Continuously expand automation coverage across UI, API, regression, and end-to-end testing. Integrate automated testing into CI/CD pipelines to provide fast, reliable feedback throughout the development lifecycle. Troubleshoot failed automated tests and distinguish product defects from automation or environment issues. Continuously improve automation maintainability, scalability, and reliability. AI-Assisted Quality Engineering Use company-approved AI tools, including Claude, to accelerate test case creation, automation development, code review, and defect investigation. Apply sound engineering judgment when validating AI-generated code and test coverage. Share effective AI-assisted testing practices and workflows across the QA team. Manual & Exploratory Testing Perform detailed manual and exploratory testing for complex functionality and scenarios not yet automated. Create well-structured test plans and test cases using Xray. Execute functional, integration, regression, system, and exploratory testing. Perform API testing using Postman and validate application data through SQL queries. Document defects in Jira with clear reproduction steps, environment details, and expected versus actual results. Collaboration & Mentorship Partner closely with Developers, Product Owners, and the QA Manager to define quality strategy early in the development lifecycle. Review test cases and automation contributions from QA Analysts…