Pump Sales Associate Specialist

**GROW WITH US:** Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry. **STAY AWESOME:** Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control-IQ+ technology — an advanced predictive algorithm that automates insulin delivery. But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at [tandemdiabetes.com](http://www.tandemdiabetes.com/) **A DAY IN THE LIFE:** Please note that this job posting is intended to gauge interest and identify qualified candidates for potential future openings—if you’re interested, we encourage you to apply to be considered for upcoming opportunities. The Pump Sales Associate Specialist manages a defined territory pipeline by converting warm leads into active opportunities. They focus on building core selling skills, product and therapy knowledge, and are accountable to foundational quota and conversion expectations. This entry-level role focuses on execution of basic sales processes, accurate documentation, and developing empathy-driven conversations to meet patient needs. **Pump Sales Associates are also responsible for:** - Proactively manage a pipeline of new and renewal customers through outbound calls, ensuring follow-up from inquiry to order. - Handle inbound calls to provide support, product information, and start the sales process. - Follow developed sales scripts and demonstrate basic empathy while listening to patient concerns. - Communicate with customers using foundational knowledge of pump therapy to highlight core product features. - Understand and convey basic insurance coverage and co-pay expectations. - Use CRM to document interactions, guided by reminders and scripts. - Handle objections by deferring to manager or approved scripts. - Maintain HIPAA compliance and avoid any disclosure of protected information. - Know daily targets (calls, connections) and begin tracking performance consistently. - Manage calls efficiently to meet baseline call volume and conversion metrics. - Use empathy and active listening when using scripts to guide patient conversations. - Explain core pump functionality and help patients understand its day-to-day impact. - Identify insurance types and confirm general coverage details. - Accurately document call activity with coaching support. - Communicate clearly using templates and track follow-up activity. - Support prescriber paperwork with basic documentation knowledge. - Redirect advanced concerns to managers or mentors. - Follow HIPAA guidelines and avoid off-label conversation. - Track personal call and sales metrics with guidance. - Follow structured work priorities using established daily workflow templates. **WHEN & WHERE YOU’LL WORK:** **Hybrid/Remote:** Candidates based in San Diego, CA will work in a hybrid capacity with occasional days in office as needed. Candidates located outside of San Diego may be considered for fully remote work. Equipment will be provided, and initial training will take place onsite. **Schedule:** This position has a variety of shifts spanning 5:00 AM to 6:00 PM (Pacific Time) or equivalent based on time zone. After the initial onboarding schedule of 8:00 AM to 4:00 PM PT, the shift schedule will be assigned. **WHAT YOU'LL NEED:** - Bachelor’s Degree or equivalent combination of education and applicable job experience. - 1-year recent experience interfacing with custome…