Public Safety Emergency Telecommunicator I

**Department:** EMERGENCY COMMUNICATIONS AND CITIZEN SERVICES **Compensation Grade:** G22 **Compensation Range & Starting Salary:** Pay Range: $49,504.00 - $77,147.20 Starting salary - Minimum of the Pay Range. **Job Exempt (If No, Position is eligible for overtime):** No **Scheduled Weekly Hours:** 40 **About Us:** Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference. **Job Duties and Preferred Qualifications:** The Department of Emergency Communications and Citizen Service is looking for motivated individuals to provide exceptional emergency communications support to the citizens of Virginia Beach. This is an entry-level position working under supervision and will include receiving, processing, and relaying requests for police, fire, or emergency medical services working on an assigned/rotating shift and working overtime when operations necessitate. Selected candidates will be expected to attend and successfully complete the Emergency Communications and Citizen Services (ECCS) 911 academy and on-the-job training. This will include achievement of certifications and progression to the Telecommunicator IV position throughout the employee's tenure with the department. **Please note:** This role requires a structured training period and consistent attendance, therefore no planned or pre-approved leave will be granted during the first six (6) months of employment, except in verified emergency situations. This position is designated as Alpha I: Employees are subject to immediate recall during major and/or emergency situations. Public Safety Emergency Telecommunicator I duties may include the following: - Handling emergency and non-emergency calls for police, fire, and emergency medical services using telephone and Computer Aided Dispatch (CAD) equipment - Quickly assessing both emergency and non-emergency situations and providing appropriate assistance to citizens - Utilizing good judgement in applying policies and procedures while functioning in a stressful environment - Communicating and carrying out instructions and coordinating calls for service between citizens and service providers - Often multitasking, prioritizing, and making quick decisions. Up to a $5,000 sign-on bonus is being offered for this position. The sign-on bonuses shall only be for new hires of original employment or re-employment as defined in Human Resources Policy No. 2.01 and within the bonus guidelines as set forth in Human Resources Policy 5.0. The first installment, $2500, will be awarded upon successful completion of Call Taker and Dispatch Support Training or Police Radio training, whichever occurs first. The second and final installment, $2500, will be awarded upon mastering all-training phases to include Call Taker and Police, Fire, and EMS radios AND receiving a rating of "meets expectations" on the one-year probationary performance appraisal. Both installments are contingent upon acceptable performance as evaluated by the department. **PLEASE NOTE this position has AUTOMATIC DISQUALIFIERS as specified below:** Criminal History: - Conviction of any felony. - Conviction of any offense involving moral turpitude (lying, cheating, stealing), or gross misconduct (generally crimes against a person) or any derivation of these types of crimes. - Conviction of any Class 1 or Class 2 misdemeanor (excluding traffic violations which are discussed separately) or Virginia State Law. (Note: Some minor offenses are classified as Class 1 misdemeanors (e.g., littering) but would not result in automatic disqualification. Convictions of this nature would be evaluated on a case-by-case basis in the context of the full investigation/review.) - Adult commission of undetected crimes o…