PT-Patient Services Rep & Tech, Twin Cities Orthopedics

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties **This is a part-time role (0.625 FTE), working Monday-Friday, alternating AM shift (8:00 AM - 1:00 PM) and PM shift (1:00 PM - 6:40 PM) with co-PSR/PT Tech every other day and every other Saturday (7:20 AM - 11:00 AM) out of our Edina location.** Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. #### Essential Functions: - Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID - Verify and document insurance information as defined by current business practices - Accurate and timely scheduling of new and existing patients in the current practice management system - Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments - Chart preparation and management - Maintain a working knowledge of health care plan requirements and health plan networks - Maintain timely communication with patients, families, and staff - Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises - With specific instruction and supervision by Therapist, guide patients through specific education/intervention provided by therapist - Assist in organizing and writing literature for exercises, therapy, and sport programs. May assist in duties related to program development - May work with sports medicine team for golf program, dance, throwing, etc. with established programs - May assist with coordinating schedules for the Volunteer Tech program; train and orient incoming Techs - Clean and stock exam rooms, gym, equipment, and therapy space - May assist with and/or lead both group and individual fitness classes, if qualified - Able to correctly lift and set up various weights in fitness, sports performance, and training aspects for clients - Assist with check-in for individual and group fitness classes - Coordinate equipment repair as needed - Assist with patient transport within the clinic - Any and all other duties as assigned **Education and Experience Requirements:** - High School diploma/GED or equivalent - Proficient in Microsoft Word, Outlook, and Excel - Customer Service experience required - Administrative or Medical Office experience preferred - Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school, or pursuing a Master’s in Athletic Training - 100 hours of related experience **Benefits & Compensation:** - Actual starting pay will vary based on education, skills, and experience. - The pay range displayed reflects full-time compensation and will be prorated for employees working less than a full-time schedule. - We offer a comprehensive benefits package - to learn more click[here](https://revohealth.com/wp-content/uploads/sites/2/2025/11/2026-Benefits-Overview-Final-1.pdf). - Employees working 30+ hours per week (60 hours per pay period) are eligible for our Medical (w/Maternity Bundle), Dental & Vision plans, as well as Tuition Reimbursement. - All employees, regardless of hours, are eligible for 401(k) w/ Profit Sharing, Employee Assistance Program, Lifetime Fitness Subsidy, Car Rental discounts, Home, Auto, & Pet insurance savings programs & more. **Working Conditions:** - Frequently lift up to 50 pounds independently and occasionally up to 100 pounds with assistance. - Requires the ability to stand, walk, bend, and move continuously throughout the shift. - Must be able to frequently perform physical activities such as pushing, pulling, and reaching. - Visual acuity to read electronic and paper documents. - Auditory ability to participate in phone or video calls clearly. - Manual dexterity to operat…