Provider Operations Lead

#### **About Bridge** Bridge is the fastest, most compliant way to scale insurance billing nationwide. We enable virtual care companies to go in-network nationally in as little as 30 days — without the operational lift. Our platform handles payer contracting, credentialing, real-time benefit verification, medical coding, claim submission, denial management, and compliance in a single integrated solution. Backed by leading investors including General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief, we're scaling rapidly. #### **The Role** Provider capacity is core to how Bridge scales — our ability to credential and enroll clinicians quickly, at quality, is what lets partners go live and grow. Bridge is hiring a Provider Operations Lead to build and run our Provider Operations function: the team that owns provider onboarding, credentialing, and payer enrollment end to end. This is a leadership role, and it leads the **largest team at Bridge**. You'll manage and develop the credentialing and enrollment leads and their teams, and build the processes, systems, and culture that let us scale provider capacity to meet partner demand — without scaling complexity. You'll map and optimize a high-throughput operation, use data to find and remove bottlenecks, and hold a high quality and compliance bar. This role reports directly to the CEO. #### **Responsibilities** - **Team leadership:** Lead Bridge's largest team. Hire, develop, and manage a high-performing Provider Operations team across credentialing and enrollment — directly developing the function's team leads — with clear roles, goals, and feedback cadences. Build a culture of ownership, speed, and accountability. - **Process & throughput:** Become the subject-matter expert on every credentialing and enrollment process within the first three months. Map the end-to-end provider journey to find opportunities, harden our existing analytics for accuracy and scale, and build a clear, repeatable process for launching new payers quickly after a contract is signed. - **Scale:** Build the operational capacity and unit economics to grow provider throughput without scaling complexity. Establish clear metrics for throughput and cost per provider, and maintain quality as volume grows. - **Quality & compliance:** Own provider credentialing quality and support the credentialing committee in partnership with Legal and Clinical. Ensure provider data and enrollments support clean claims. - **Payor enrollment partnerships:** Lead NCQA Accreditation. Deepen payor relationships, pursue delegated credentialing with high-volume plans, keep provider data current in payor systems, and build relationships with payor credentialing teams — coordinating with RCM on downstream implications. - **Provider network:** Over the next year or so, lay the groundwork for the Bridge Provider Network. This is a longer-horizon opportunity, not part of the immediate mandate. - **Engineering partnership:** Partner closely with Engineering on the provider onboarding experience and internal tooling. This is a partnership and not the primary responsibility of the role. #### **Requirements:** - 8–15 years of operations experience, including **proven management of large operations teams** — hiring, coaching, setting goals, and holding people accountable. Team management is the most important skill for this role. - **Strong analytical rigor** — you default to data over intuition, are comfortable building dashboards and defining KPIs, and use data to diagnose bottlenecks and prioritize. - **Process design and optimization** — you're a systems thinker who can map and optimize a high-throughput process end to end, and build the infrastructure so problems don't recur. - **Strong AI skill set** — fluent with modern AI tools and able to apply them to drive throughput, analytics, and process efficiency. - Healthcare experience strongly preferred; familiarity with provider credentialing, payer enro…