Property Operations Specialist

**Job Summary** We are seeking a highly organized, detail-oriented, and motivated Property Operations Specialist to support the daily operations of our multifamily property management portfolio. This position serves as a key administrative and operational resource by assisting the Property Coordinator and Property Managers with resident communication, leasing support, delinquency management, collections, and overall property operations. The ideal candidate thrives in a fast-paced environment, possesses exceptional organizational skills, communicates professionally, and demonstrates a strong commitment to delivering excellent customer service while helping maximize occupancy, rent collections, and resident satisfaction. **Key Responsibilities** **Resident & Administrative Support** - Answer all incoming calls and direct inquiries to the appropriate team member while providing exceptional customer service. - Ensure all voicemails and resident inquiries are returned within one business day or sooner. - Serve as a primary point of contact for resident questions regarding rent, resident portals, maintenance requests, lease documentation, and general community information. - Maintain accurate tenant records within the property management software. - Support onboarding of newly acquired properties by organizing lease files, tenant information, rent rolls, utility information, and other operational documents. **Leasing Support** - Maintain accurate online listings for all available and upcoming rental units. - Respond promptly to prospective resident inquiries regarding availability, pricing, amenities, fees, and community information. - Schedule and coordinate property tours as needed. - Process rental applications according to company screening criteria. - Prepare leases for electronic signature and coordinate all move-in documentation. - Assist with lease renewals by preparing renewal offers, tracking responses, and following up with residents. **Delinquency & Collections** - Monitor daily delinquency reports and identify residents with past-due balances. - Contact residents regarding unpaid balances through phone calls, emails, text messages, and written notices in accordance with company policies. - Document all collection efforts thoroughly within the property management software. - Coordinate payment arrangements and ensure residents adhere to approved payment plans. - Work closely with Property Managers to reduce delinquency and achieve monthly collection goals. - Prepare delinquent accounts for eviction processing by ensuring documentation is accurate and complete. - Maintain accurate records of payment agreements, collection activity, and resident communications. - Assist in achieving company delinquency and accounts receivable performance goals while maintaining professionalism and positive resident relationships. **Required Skills** - Strong organizational skills with exceptional attention to detail. - Excellent customer service and interpersonal communication skills. - Ability to prioritize multiple tasks while meeting deadlines. - Strong problem-solving and critical thinking abilities. - Professional written and verbal communication. - Ability to work independently while collaborating effectively within a team. - Proficiency in Microsoft Office Suite (Word, Excel, Outlook). - Experience using property management software (AppFolio experience preferred). - Ability to maintain confidentiality and professionalism when handling sensitive resident information. **Qualifications** - High school diploma or equivalent required. - Associate degree or related coursework preferred. - One to three years of experience in property management, leasing, customer service, collections, or administrative support. - Previous multifamily property management experience preferred. - Experience with rent collections, delinquency management, or resident account management is highly desirable.