Property Manager - Eden Brooke

5812 Investment Group LLC Property Manager FUNCTION: Responsible for the overall operations and success of the community and achieving property financial and operational objectives as defined by the property owner(s). REPORTS TO: Regional Vice President WORK HOURS: This is a salaried exempt position that may require more than 40 hours per week, including the possibility of evening and weekend time. RESPONSIBILITES: Employee is expected to conduct all business in accordance with Company policies and procedures, all published handbooks, Fair Housing laws (both Federal and local), the Americans with Disabilities Act, the Fair Credit Reporting Act, the National Labor Relations Act, and all other laws pertaining to the multi-family industry. Specific responsibilities and duties include, but are not limited to: Financial Manage and oversee the property administrative operations (A/P, evictions, collections, billing, data management and month-end close out procedures). Ensure resident records are accurate and all rents, deposits, and application fees received are updated on a daily basis as required by company policy. Issue appropriate notices when necessary (e.g., late notices, evictions notices, returned check notices) Oversee all recordkeeping and reporting responsibility on a daily, weekly, and monthly basis. Minimize delinquency losses by ensuring all collection procedures (e.g., late notices, court filings, eviction proceedings, judgments, writs and liens, and collection agency transfers) are completed. Ensure utility cut-offs (if applicable) and landlord liens as permitted by local law on delinquent rents are completed. Monitor performance of vendor and vendor relations, including selection, contract/service compliance, work scheduling, billing timeliness, accuracy and insurance compliance. Process invoices and utility bills for payment and monitor expenses. Create, monitor and review resident manager schedules and calendars. Manage inventory for office supplies. Willing and able to appear in court for legal proceedings when necessary. Staff Management Supervise, train, develop and mentor staff. Review Resident Manager schedules, WASR, service request logs and other activity tracking tools to ensure high staff productivity. Plan, assign, and direct work for employees. Interview and select prospective employees. Complete payroll and employee evaluations. Administrative/Office Investigate and resolve complaints from residents. Approve or deny applicants, enforce the terms of all rental agreements and lease contracts. Oversee and ensure Monday Morning Report and other administrative reports are completed and accurate. Ensure applications and lease renewals are processed according to company policies Assist new residents during the move-in process when necessary. Work with the maintenance/service team to handle service requests, apartment turnovers, including make-ready board updates, and ensure apartments are prepared for move-ins and apartments are reconditioned in a timely manner after move-outs. Customer Service Maintain positive customer service attitude. Periodically inspect units with residents or staff members during move-in/move-out. Review notices to vacate to determine cause of move-out. Maintain high level of resident communication (e.g., complaints, service requests, etc.) Ensure customer service standards are being met to ensure maximum resident satisfaction and retention. Review market surveys and shop competition and be aware of local market conditions. General Perform any additional duties assigned by the Regional Manager. QUALIFICATIONS: Minimum 2 years of previous experience in multi-family property management with supervision experience is preferred. Strong initiative and solid leadership potential. Undertakes self-development activities. Seeks increased responsibility. Takes independent actions and calculated risks. Asks for and offers help when needed. Competent Crisis Management skills � Ability to �think o…