Property Manager

Job Summary: The **Property Manager** is responsible for overseeing the operations of our luxury residential apartment complex. They will ensure the property is managed efficiently, maintain high occupancy rates, and provide exceptional service to our residents. **Responsibilities**: Tenant Relations: - Ensure all business activities align with company policies and procedures, adhering to relevant laws and regulations, including Fair Housing and Fair Debt Collection Practices. - Answer resident inquiries promptly and effectively, addressing concerns with empathy, and providing clear updates. - Manage resident retention, renewal, and leasing programs to optimize revenue and reduce vacancies. - Foster a positive living environment by organizing tenant events, promoting communication between residents, and addressing community concerns. - Encourage and initiate positive online reviews and respond to all reviews promptly. Staff Management: - Supervise and lead staff, including hiring, scheduling, training, evaluating, rewarding, and recognizing team members. - Hold team members accountable for maintaining the highest level of conduct and professionalism. - Provide ongoing training and development opportunities for staff. Leasing and Marketing: - Oversee the leasing process, including application, lease-up, and move-in procedures. - Screen prospective tenants by conducting background checks, verifying income, and ensuring adherence to fair housing regulations. Financial Management: - Manage the property’s financial performance, including rents, occupancy, delinquencies, and expenditures. - Prepare annual budgets, including income projections, expense forecasts, and budget variance reporting. - Develop efficient make-ready systems to minimize labor and vendor costs. Property Inspections: - Conduct regular inspections of properties to assess conditions and identify maintenance needs. - Ensure properties comply with building codes, zoning regulations, and other legal requirements. Reporting: - Prepare regular reports on property performance, including occupancy rates, income, expenses, and maintenance activities. - Provide updates to property owners or management companies as required. Maintenance Coordination: - Coordinate the vacant unit make-ready process by working closely with maintenance and leasing teams. - Ensure timely turnover, inspection, and move-in procedures. - Maintain clean, safe, and well-maintained units for residents. Compliance: - Stay current on updates to laws, regulations, and housing compliance changes. - Ensure compliance with Fair Housing standards and other relevant regulations. Additional Responsibilities: - Perform additional duties assigned by direct supervisor and upper-level management. **Qualifications**: - Bachelor's degree in business administration, real estate, or related field preferred. - At least 3 years of experience in multifamily property management. - Strong knowledge of Fair Housing and Fair Debt Collection Practices. - Strong understanding of financial principles and collection strategies. - Excellent communication and negotiation skills, with the ability to interact professionally with tenants and internal stakeholders. - Proficiency in Microsoft Office Suite and Yardi software. - Strong knowledge of relevant landlord-tenant laws and regulations to ensure fair treatment of tenants. - Ability to work independently and prioritize tasks effectively in a fast-paced environment. **Additional Requirements**: - **Yardi experience is required****.** - **Experience managing mid-rise, luxury urban residential communities****.** - Willingness to work flexible hours, including evenings and weekends, as needed. - Certification in property management (e.g., Certified Property Manager, Certified Apartment Manager) a plus. - Valid driver’s license and reliable transportation. **Working Conditions:** - Office environment with regular on-site visits to apartments. - Some physical activity is involved, suc…