Property Management Team Lead

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Property Management Team Lead based in South Africa.** This role offers the opportunity to lead a remote property management team and drive operational excellence across multiple areas of the business. You will oversee daily workflows, support team performance, and ensure high-quality service delivery across leasing, maintenance, collections, and administrative operations. Acting as a key connection between team members and leadership, you will provide guidance, accountability, and process improvements. The position requires a strong understanding of residential property management, team leadership, and performance optimization. You will play a critical role in improving occupancy rates, strengthening operational efficiency, and enhancing tenant experiences. This is an ideal opportunity for a proactive leader who thrives in a fast-paced, remote, and results-driven environment. ### Accountabilities: - Lead and supervise daily operations across leasing, collections, maintenance coordination, and administrative functions. - Manage and support remote team members, including leasing agents, maintenance coordinators, collections specialists, and administrative staff. - Ensure rental inquiries are handled promptly and effectively to maximize lead conversion opportunities. - Monitor key performance indicators, including applications, approvals, move-ins, occupancy levels, collections performance, and team productivity. - Oversee rental marketing activities, including property listings across platforms such as Facebook Marketplace, Craigslist, Zillow, and other rental channels. - Create, manage, and optimize advertising campaigns to improve lead generation, visibility, and conversion rates. - Analyze campaign performance and recommend improvements to increase efficiency and results. - Review operational reports, including guest cards, applications, vacancy reports, and collections data. - Coordinate maintenance requests, ensuring timely follow-up and resolution. - Provide daily coaching, feedback, and performance support to team members. - Identify operational challenges and implement solutions to improve workflows, occupancy, and overall team performance. ## **Requirements:** - Minimum of 5 years of experience in apartment, multifamily, or residential property management. - Proven experience supervising teams across leasing, maintenance coordination, collections, and administrative operations. - Strong knowledge of leasing processes, rent collections, renewals, notices, delinquency management, work orders, and occupancy strategies. - Experience managing virtual teams and remote employees in a structured operational environment. - Background in property marketing and advertising, including creating and managing rental listings and campaigns. - Hands-on experience with rental advertising platforms such as Facebook Marketplace, Zillow, Craigslist, or similar tools. - Strong leadership, communication, and problem-solving skills with the ability to coach teams and drive accountability. - Excellent organizational and reporting abilities with attention to detail and performance tracking. - Ability to work U.S. business hours and communicate professionally in English. - Availability of a quiet home office, reliable internet connection (minimum 10 Mbps with backup), and dependable electricity with power backup. - Familiarity with required computer specifications, including Windows 10+, macOS Ventura or later, Intel Core i5 8th generation or higher, AMD Ryzen 5 or equivalent processor, and 8 GB+ RAM. ## **Benefits:** - Fully remote work opportunity. - Competitive salary range of $44,000 - $55,000 annually. - Opportunity to lead and develop a distributed property management team. - Exposure to a dynamic real estate and property operations environment. - Professional growth opportunities through operational leadersh…