Property Management Coordinator

### **Property Management Coordinator – Remote** **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** At Pavago, one of our clients is hiring a **Property Management Coordinator** to support the day-to-day operations of a growing self-storage portfolio. This is a highly organized, customer-focused operations role that serves as the backbone of daily property management activities. You’ll ensure customer inquiries, rentals, move-ins, move-outs, billing issues, delinquency management, and administrative workflows are handled accurately and efficiently. Working closely with leadership and on-site teams, you’ll help deliver exceptional customer service while maintaining organized systems and improving operational processes. If you enjoy creating structure, solving problems, and keeping operations running smoothly, this role is built for you. ### **What You’ll Own** ### **Customer Service & Tenant Support** - Respond to customer inquiries via phone, email, and messaging platforms. - Assist customers with: - Reservations - Rentals - Move-ins - Move-outs - Billing questions - Gate access issues - Lease-related inquiries - Maintain accurate customer records, notes, and communication history. - Resolve customer concerns professionally and escalate issues when necessary. - Deliver an outstanding customer experience throughout the rental lifecycle. ### **Property Management Operations** - Process new rentals and lease documentation. - Coordinate move-in and move-out activities. - Monitor occupancy levels and rental activity. - Maintain accurate records across property management systems. - Support daily operational activities to ensure facilities run efficiently. ### **Delinquency & Payment Management** - Monitor delinquent accounts and outstanding balances. - Send payment reminders and follow-up notices according to company policies. - Assist customers with billing and payment-related inquiries. - Escalate delinquent accounts when appropriate. - Maintain accurate records of collection efforts and account status. ### **Administrative Coordination** - Maintain organized records within property management systems. - Coordinate with local teams when site support is required. - Ensure customer records, lease documentation, and operational files remain accurate and up to date. - Track outstanding tasks and ensure timely follow-up. - Support leadership with administrative and operational initiatives. ### **Systems & Process Improvement** - Create, document, and improve Standard Operating Procedures (SOPs). - Develop workflows for: - Lead management - Rentals - Move-ins - Move-outs - Delinquency management - Customer communication - Reporting - Escalation processes - Identify opportunities to improve operational efficiency and customer satisfaction. - Help maintain consistency across multiple locations. ### **Reporting & Communication** - Prepare reports covering: - Occupancy - Leads - Delinquency - Customer issues - Operational performance - Track unresolved issues and recommend solutions. - Provide leadership with operational updates and performance insights. - Maintain effective communication across internal teams. ### **What Makes You a Strong Fit** - Highly organized with a process-oriented mindset. - Excellent customer service and communication skills. - Comfortable managing multiple priorities simultaneously. - Proactive and capable of working independently. - Detail-oriented with exceptional follow-through. - Passionate about improving workflows and building efficient systems. - Professional, dependable, and solution-focused. ### **Required Experience & Skills** ### **Experience** - Strong customer service experience. - Experience working remotely in a professional environment. ### **Core Skills** - Native-level English communication skills, both written and verbal. - Typing speed of at least **60 WPM**. - Strong phone, email, and written communication skills. - Proficiency with Google Work…