Property Management Coordinator

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Property Management Coordinator based in Brazil.** This is a remote opportunity for an organized and customer-focused professional who will support the daily operations of a growing property management portfolio. The role is responsible for ensuring smooth coordination of customer requests, rental processes, billing activities, and administrative workflows. You will work closely with leadership and operational teams to maintain accurate records, improve processes, and deliver an excellent customer experience. This position requires strong attention to detail, ownership, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate enjoys solving problems, creating structure, and improving operational efficiency through clear processes and communication. You will play a key role in keeping property operations organized while contributing to the long-term growth and success of the business. ### Accountabilities: The Property Management Coordinator will be responsible for supporting operational excellence across the property portfolio by managing customer interactions, administrative processes, and workflow improvements. The role requires strong organization, proactive communication, and the ability to ensure daily activities are completed accurately and efficiently. - Respond to customer inquiries through phone, email, and messaging channels, providing support throughout the rental lifecycle. - Assist customers with reservations, rentals, move-ins, move-outs, billing questions, gate access issues, and lease-related requests. - Maintain accurate customer records, communication histories, lease documentation, and operational files. - Process new rentals, coordinate move-in and move-out activities, and support daily property management operations. - Monitor occupancy levels, rental activity, and customer account information to ensure data accuracy. - Manage delinquent accounts by following up on outstanding balances, sending reminders, and maintaining collection records. - Coordinate with local teams and leadership to resolve operational issues and ensure timely execution of tasks. - Create, document, and improve Standard Operating Procedures (SOPs) to increase consistency and efficiency. - Develop and maintain workflows related to lead management, rentals, customer communication, reporting, and escalation processes. - Prepare operational reports covering occupancy, customer issues, delinquency, and performance indicators. - Identify improvement opportunities and provide recommendations to enhance customer satisfaction and operational efficiency. ## Requirements: The ideal candidate is a highly organized professional with strong customer service experience, excellent communication skills, and the ability to work independently in a remote environment. This role requires attention to detail, problem-solving abilities, and confidence managing multiple priorities while maintaining high-quality service. - Strong experience in customer service, administrative operations, or a similar coordination role. - Previous experience working remotely in a professional environment. - Native-level English communication skills, both written and verbal. - Excellent phone, email, and written communication abilities. - Strong organizational skills with the ability to manage multiple priorities and follow through on open tasks. - High attention to detail and ability to maintain accurate records. - Typing speed of at least 60 WPM. - Proficiency with Google Workspace tools, including Gmail, Google Drive, Google Docs, and Google Sheets. - Ability to identify problems, propose solutions, and improve operational processes. - Reliable internet connection and a dedicated remote workspace. **Nice-to-have qualifications:** - Experience in property management, self-storage, leasing, or tenant manageme…