Property Claims Supervisor (Remote)

**Our Story** Imagine being part of a team that’s not just shaping the future but actively driving it. At **Davies North America**, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors. **What's in Store** We are on the lookout for an experienced **Property Claims Supervisor** to join our team. As the Property Claims Supervisor, you will be responsible for overseeing a team of claims professionals handling property-related claims, including commercial property losses and other first-party property exposures. This role ensures claims are handled in accordance with company policies, client service standards, and regulatory requirements while maintaining operational efficiency and high-quality claim outcomes. In addition, you will provide leadership, technical guidance, and performance oversight for property claims adjusters while supporting effective claim resolution, cost management, and strong client relationships. **\*Candidate must be located in the Northeast and carry a NY adjusters license\*** ### Key Responsibilities **Team Leadership & Development** - Supervise and support a team of property claims adjusters across multiple levels of claim complexity. - Provide coaching, mentoring, and technical guidance to support adjuster development and performance. - Conduct performance evaluations, training sessions, and ongoing feedback discussions. - Assist with hiring, onboarding, and workload distribution across the claims team. **Claims Oversight** - Monitor claims handling activities to ensure compliance with company guidelines and client expectations. - Review high-exposure or complex property claims and provide guidance on claim strategy and resolution. - Approve claim settlements within assigned authority limits. - Ensure appropriate reserve setting, claim documentation, and investigation practices. **Operational Performance** - Monitor operational performance metrics including claim cycle time, quality assurance results, and productivity measures. - Identify opportunities for operational improvements and implement best practices across the claims team. - Support leadership with reporting and performance insights related to property claims operations. **Client & Stakeholder Collaboration** - Serve as a point of contact for clients regarding claim performance, service delivery, and operational matters. - Participate in client meetings and provide updates on claim trends, outcomes, and performance metrics. - Coordinate with vendors, contractors, engineers, and other specialists involved in property claim investigations and repairs. **Compliance & Quality Assurance** - Ensure claims are handled in compliance with regulatory requirements, company policies, and client service agreements. - Support internal audits, quality assurance reviews, and operational compliance initiatives. **This is a full-time, remote role.** ### Skills, knowledge & expertise - 5+ years of property claims handling experience - Adjuster licensing as required by jurisdiction - Strong knowledge of property claims investigation, evaluation, and settlement practices - Experience handling complex or high-value property claims preferred - Excellent leadership, communication, and decision-making skills - Experience with Xactimate preferred - Prior supervisory or leadership experience preferred - Experience handling commercial or large-loss property claims preferred - Familiarity with property estimating tools and vendor repair networks preferred - Industry designations such as AIC, CPCU, or equivalent preferred ### Equal Employment Opportunity & Legal Notices **Benefits** At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes: - M…