Project Manager Support & Data Analyst

At EyeCarePro, we are the leading digital marketing agency dedicated to helping eye care practices grow through innovative, data-driven strategies. Our team leverages advanced SaaS platforms, proprietary systems, and AI-driven tools to deliver measurable results and continuously improve how we serve our clients. This role is responsible for supporting day-to-day platform operations, ensuring data accuracy, assisting with client support, maintaining the support backlog, and helping deliver an excellent client experience. Working closely with the Product Manager, this position plays a key role in supporting Project UP's continued growth by ensuring client requests are handled efficiently, reporting data is accurate, and platform administration is completed to a high standard. ## Key Responsibilities - Provide first-line support for Project UP client tickets, ensuring an initial response within one business day. - Perform first-pass data validation and report quality assurance, including verifying practice figures before client meetings. - Complete day-to-day platform administration, including user setup, client configuration, EHR and product mapping, and onboarding activities. - Attend client meetings and internal data review sessions, capturing meeting notes, action items, and following up where required. - Monitor and maintain the Project UP support backlog, ensuring tickets are prioritised and actioned appropriately. - Escalate complex technical issues, data concerns, integration decisions, and product enhancement requests to the Product Manager. - Support reporting and business intelligence activities by maintaining accurate data and dashboards. - Assist with documenting processes, maintaining operational records, and identifying opportunities to improve workflows. - Work collaboratively with internal teams to support ongoing product improvements and client success. ## Required Skills & Qualifications - Experience working with reporting data and business intelligence tools such as Power BI. - Experience performing data validation, reconciliation, or quality assurance. - Strong administrative, organisational, and time management skills. - Excellent written and verbal communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Comfortable learning new software platforms and business systems. - Relevant tertiary qualification (such as BCom Business Management or similar), completed or currently in progress. ## Preferred Skills - Experience using Freshdesk, Asana, or similar support and project management platforms. - Exposure to SQL or reporting databases. - Experience with SaaS platforms, onboarding, or platform administration. - Experience working with EHR systems or healthcare technology is advantageous. - Data analytics or business intelligence certification is beneficial but not required. ## Experience - 3–5 years' experience in administration, operations, data analysis, project coordination, client support, or a similar role. **Work Requirements** - 100% Remote (Work from anywhere) - **Must have:** - Personal computer and essential equipment - Reliable high-speed internet - Quiet, professional work environment - Load-shedding backup (if applicable) ### **Perks & Benefits** - Competitive salary and paid time off - Fully remote, flexible work culture - Professional development and training opportunities - Collaborative, supportive marketing and sales team - Be part of a fast-growing, mission-driven company ### **How to Apply** To apply, please submit your resume along with responses to our short set of screening questions. **Note:** If you do not hear from us within two weeks, please consider your application unsuccessful.