Project Manager

**Job Description:** *The Project Manager acts as a single point of contact, with integrative responsibility for all aspects of assigned contract furniture projects, from the inception of the project to final close-out and invoicing. Plans, coordinates and oversees all tasks, critical dates, client and third-party interface, and relations, performance quality, and customer satisfaction, budget, and project administration for each assigned project. Is responsible for the entire business transaction for each project.* *Specific Responsibilities and Duties:* ***Customer/Account Servicing*** - *Single point of contact for the customer for all project communications* - *Professional customer interface and client relations throughout the project* - *Customer sign-offs, approvals, and formal paperwork* ***Project Planning, Coordination, and Management*** - *Establishes overall project scope and manages dealer/manufacturer team to ensure a coordinated effort* - *Directs, coordinates, and manages task assignments and completion for the entire dealer team* - *Develops work plan, schedule, and logistics based on overall project parameters, project schedule and scope, and customer’s goals* - *Reviews project site, plans, and product specifications* - *Assists in establishing fees, developing quote/presentation and making the presentation to customer* - *Technical consultation to customer and customer’s team* - *Single point of contact for, and coordinates with, client and all third-party firms (A&D firm, contractor, cabling vendor, building manager, electrician, and other trades, client’s facility and IT groups, movers, etc.)* ***Project Administration*** - *Maintains detailed project documentation, including documentation of key project decisions and customer/project requests/revisions* - *Timely, formal written communications throughout the project to the client, dealer, and project team* - *Manages accurate and detailed record-keeping, including receiving documentation, timesheets and contract adherence, sign-offs and approvals, key decision records, etc.* ***Project Implementation*** - *Assists in the preparation of the quote, the development of the proposal, and the presentation to the client* - *Reviews technical services’ plans and specifications for accuracy, completeness, and correct product application* - *Coordinates with customer service for order entry notes and product delivery schedules* **** ***Order Management*** - *Reviews ship dates for adherence to original requirements* - *Interfaces with factory, as necessary, regarding shipping schedules and special instructions for manufacturing/shipping* ***Installation/Implementation*** - *Supervises site installation, including the performance of work, installation administration, and timeliness of task completion* - *Ensures field paperwork is complete and delivered in a timely manner* ***Punch, Invoicing & Project Close-Out*** - *Walks project; responsible for punch list resolution* - *Confirms project completion and ensures all invoicing is timely and accurate* - *Manages all final project close-out requirements, including lien releases, contract requirements, client sign-offs, etc.* ***Contract Furniture/Technical Skills*** - *A strong product and technical knowledge, including applicable building codes, correct product application, custom applications, and pricing, price estimating and solicitation, electricity, and cabling, etc.* - *Ability to produce takeoffs, specifications, and order ready documentation if required* - *Ability to analyze, plan, schedule, and implement project installation* - *Strong knowledge of all aspects of contract furniture management, including account management, project management, order preparation, order management, installation, relocation, and contract furniture administration* - *Working knowledge of interior construction, interior design, moves and relocations, trucking, furniture manufacturing, and shipping, building management, and curr…