Project Manager (CXAI)

WHO WE ARE Welcome to TELUS Digital https://www.telusdigital.com/ — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company. LOCATION & FLEXIBILITY - This role will work remotely in Romania with the flexibility to visit client sites as needed. - This role primarily operates during local business hours (EET/EEST), with required availability until 12:00 PM ET to facilitate collaboration with global teams. THE OPPORTUNITY The Project Manager on TELUS Digital’s CX Operations team will be responsible for managing and delivering internal digital transformation initiatives and generative AI tooling implementations with Fuel iX https://experience.telusdigital.com/fuel-ix-enterprise-ai-demo?creative=742507288519&device=c&gad_campaignid=22381018002&gad_source=1&gbraid=0AAAAA_GZoEAZUTJ2o4-njyyLPXCf6lHUv&gclid=Cj0KCQjwo_PRBhDNARIsAEcVALWWZF4H2dN_w1mTaKC2FyiDLxwgG_ShEBaFH2VxacbFS0TiARA2PBgaArk6EALw_wcB&matchtype=p&network=g&utm_campaign=2026-Q1_fuelix_cross_us_pros_en_22381018002&utm_content=178817965564&utm_medium=knc_bofu&utm_source=t_gad&utm_term=fuel+ix within a broader strategic program. This role focuses on executing 5-8 projects across multiple streams, including digital solution deployments, vendor integrations, and technology implementations. The position requires close collaboration with cross-functional teams across the globe (e.g. Europe, Central America, North America, South Africa, etc.) to ensure seamless delivery and alignment with business and technical objectives. RESPONSIBILITIES Project Planning & Execution - Develop and maintain detailed project plans, timelines, and milestones for digital transformation initiatives - Manage end-to-end implementation of technology solutions and digital platforms - Coordinate cross-functional resources to ensure successful and efficient project delivery - Track and manage project budgets within allocated parameters - Be flexible and adaptive to changing scenarios and environments by applying appropriate project management frameworks to suit the customer and product Implementation Management - Lead the deployment of digital solutions across assigned accounts Coordinate technical integrations with IT teams and vendors (Fuel iX and Voice AI tools like Sanas) - Manage project timelines and ensure on-time delivery of implementations - Monitor and report on implementation progress and metrics Stakeholder Coordination & Cross Function Collaboration - Facilitate regular project status meetings with stakeholders across various geographies (Including Guatemala, US, CA, Brazil, Europe, South Africa, and Morocco) - Coordinate with client teams for customization needs and requirements - Work closely with IT, Product, and Operations teams - Support the preparation of status updates for RVPs and leadership - Deliver timely, tailored communication for various audiences: engineering teams, product managers, and C-level executives Risk & Issue Management - Identify and track project risks and issues - Develop and implement mitigation strategies - Manage project health metric…