Project Coordinator

**About Unlimited Tech Solutions** Unlimited is a RevOps consultancy and Certified HubSpot Partner pushing HubSpot to its innovative edge. We help disjointed revenue teams take the guesswork out of revenue growth with a high-performance growth engine custom-built on the HubSpot platform. Our specialties include CRM implementation, data migration, custom integrations, websites on HubSpot CMS, and sales and marketing enablement that drives consistent, measurable results. We’re a leading HubSpot Elite Partner, with experience in website design, custom integrations, and more tech-focused solutions. We focus on delivering complex tech solutions, high-level strategic support, and helping our clients succeed in their roles. ## About the Role We’re looking for a Project Coordinator who will own a portfolio of standardized, templated client engagements and keep them moving with speed, consistency, and predictable outcomes. This includes short, clearly scoped onboarding engagements delivered through standard playbooks, as well as ongoing support engagements (e.g., HubMasters, Essential/Premium support agreements) where you’ll manage intake, triage, and follow-through to closure. You’ll coordinate the handoff from Sales to Delivery, run streamlined kickoffs, and maintain an asynchronous-first cadence across many concurrent engagements — tracking progress, managing dependencies, and ensuring every engagement has clear next actions, owners, and due dates. This role will report directly to the Head of Delivery Management. ## What You'll Bring You bring strong operational discipline: you plan, prioritize, and track action items with precision, and you communicate clearly and consistently in writing. You’re comfortable driving momentum and accountability primarily through asynchronous communication. You work confidently in delivery tooling and standardized templates, and you have a knack for spotting risk early — whether that’s scope drift, a responsiveness gap, or a client satisfaction signal — and escalating it appropriately to drive resolution through cross-functional coordination. You understand how scope changes affect effort, timelines, and cost, and you’re comfortable surfacing expansion opportunities and retention risks along the way. Ideally, you bring: - Experience in onboarding, customer success operations, engagement coordination, or support roles in services or SaaS environments. - Experience operating support models (retainers, support tiers, consulting hours, SLA-based support) with clear intake/triage and queue visibility. - Exposure to HubSpot or similar platforms. - Interest in growing into broader delivery management and more complex engagement ownership over time. ## Your Responsibilities Standardized Onboarding Engagements - Own a portfolio of short, clearly scoped onboarding engagements delivered through standard templates and playbooks, ensuring speed, consistency, and predictable outcomes. - Coordinate sales-to-delivery handoff: confirm scope, timeline, responsibilities, success criteria, and engagement boundaries; ensure clean, standardized setup in delivery systems and documentation. - Run streamlined kickoffs that align stakeholders and establish an asynchronous-first cadence (status updates as the default; synchronous touchpoints only by exception). - Maintain delivery control across many engagements: track progress, manage dependencies, and ensure clear next actions, owners, and due dates. - Monitor effort/budget where applicable; detect scope drift early, document changes, and coordinate commercial follow-up with Sales when required. - Drive engagement closure: confirm completion, secure formal sign-off, and ensure delivery artifacts are current, complete, and accessible. Support Engagements - Own client experience and operational performance for assigned support engagements (e.g., HubMasters, Essential/Premium support agreements). - Establish and maintain standardized structures for intake, triage, prioritizati…