Project Coordinator, Certification Programs

## Overview Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us. The American Heart Association has an excellent opportunity for a **Project Coordinator** in our **Certification team** within the **Quality Outcomes Research and Analytics (QORA)** department. This position can be home-based. The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally. #TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs. ## Responsibilities The Project Coordinator supports the successful delivery of healthcare certification programs through project coordination, operational support, and program administration. This role works closely with internal teams, healthcare organizations, volunteers, and external partners to coordinate activities, maintain program resources, support program events, and ensure a high-quality customer experience. - Provides a wide variety of skilled logistical, administrative, clerical and data management support ensuring all programs run efficiently. Ensure a high quality of service is provided to all staff, volunteers, and other external and internal customers. - Coordinate and monitor certification program activities, projects, and operational processes. - Support communications and provide customer service to healthcare organizations, volunteers for participation, and stakeholders. - Assist with webinars, meetings, conferences, and other events. - Maintain program records, documentation, and reporting systems. - Utilize vendor and/or internal systems for sales, finance and awards efficiently and competently to complete duties/projects. - Support volunteer committees and cross-functional teams to achieve program goals. - Identify and support process improvements that enhance program effectiveness and customer experience. ## Qualifications - High School diploma or equivalent. Some college or BA in Communications, Business, Marketing or related areas is a plus. - Minimum three (3) years of experience in project coordination, program administration, or operations support. - Effective interpersonal skills with demonstrated ability to develop collaborative working relationships internally and externally. - Ability to coordinate and manage multiple projects from beginning to end, simultaneously, without supervision. - Strong attention to detail. - Proficiency in Microsoft Office applications. Intermediate skills in using AI tools such as Co-Pilot. - Strong organizational, communication, and customer service skills. - Ability to prioritize work assignments, be flexible in scheduling tasks, and manage time effectively. - Good written and verbal communication skills, including those needed in writing, editing, and interacting by telephone and in meetings. ## Compensation & Benefits The expected pay range will be **$45,000 to $55,000**. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of total rewards package. Visit Rewards & Benefits to see more details. - *…