Project Concierge

Passionate about leading teams and delivering an exceptional customer experience? Join Trinity Solar as a Project Concierge and play a key role in guiding customers through their solar journey while supporting a high-performing service team. This is a working leadership role where you’ll provide day-to-day oversight, coach team members, and step in to resolve complex customer issues. If you’re a strong communicator who thrives in a fast-paced environment and enjoys developing people while improving processes, this is the role for you. **What You’ll Do** - Provide daily oversight and direction to Project Concierge team members. - Monitor workflows, productivity, and responsiveness to ensure service standards are met. - Balance team workloads and ensure timely, high-quality customer communication. - Handle escalated customer concerns and complex service issues with professionalism. - Conduct one-on-one meetings to review performance and provide coaching. - Identify training needs and support onboarding of new team members. - Review performance dashboards and track key metrics. - Communicate trends, challenges, and opportunities to leadership. - Collaborate with cross-functional teams to resolve customer issues and improve processes. - Maintain accurate documentation in CRM and internal systems. **Equipment You’ll Use** - CRM systems (Salesforce or similar) - Microsoft Office (Excel, Outlook, Word) - Adobe Acrobat and document management tools - Internal reporting dashboards and tracking systems **A Typical Day** - Start your day reviewing team performance and priorities - Monitor workflows and support team members with questions or escalations - Step in to resolve complex customer concerns - Conduct coaching sessions or team check-ins - Review reports and identify trends or improvement areas - Partner with internal teams to keep projects and customer experiences on track **What We’re Looking For** - 1-2 years of experience in customer service, operations, or project coordination - Prior experience in a lead or supervisory role preferred - Strong coaching, leadership, and team coordination skills - Ability to manage escalated customer interactions with professionalism - Strong communication, problem-solving, and organizational skills - Ability to manage multiple priorities in a fast-paced environment - Proficiency in Microsoft Office and CRM systems (Salesforce preferred)