Programs Operations Lead, Growth Levers

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community you will join: The Chief Business Officer (CBO) organization drives Airbnb's growth and expansion around the world — commercializing our new and existing businesses and executing our global strategy in the market. The Global Markets team sits within CBO and makes sure Airbnb is locally relevant everywhere we operate, helping regions plan and execute growth across supply, demand, and the surfaces our communities use. Local growth levers are one of the fastest-growing parts of that toolkit — guest incentives, host-funded promotions, engagement and CRM, country partnerships, and promotional merchandising. Over the past year we've taken these from pilots to scaled programs including incentives, host-funded promotions and promotional-merchandising. That momentum has outpaced our operating model — execution is spread across regional pods, central growth marketing, product, merchandising, and finance, with parallel roadmaps and no single source of truth. We're building a dedicated program management capability to bring it all together, and we want you at the center of it. The difference you will make: This role requires candidates to be based in San Francisco. This role is not expected to be eligible for relocation support. As the Program Operations Lead for Growth Levers, you own the operating system that turns our fast-growing portfolio of levers into coordinated, on-time execution. You bring incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising onto one roadmap, one source of truth, and one operating rhythm — so that product, growth marketing, merchandising, finance, and regional and country operations always know what is shipping, who owns it, when, and what it costs. This is deliberately an execution and coordination role, distinct from the business and strategy roles around it. The lever business owners (regional pods and individual lever DRIs) own their outcomes; the growth-levers playbook and country-planning lead defines what each lever is and how countries should deploy it; central growth marketing, product, and merchandising build the platforms. You own the connective tissue between them — the intake, sequencing, operating cadence, budget-to-roadmap translation, launch governance, and institutional knowledge that make the whole portfolio executable at scale and keep it running when individual owners are away. A typical day: Own one cross-lever roadmap and source of truth — consolidating incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising campaigns across all regions into a single plan Build and run the levers operating system — the cadence, launch readiness, and clear RACI across Global Markets, central growth marketing, product, and finance, with resourcing gaps surfaced early Set up the change-intake and sequencing process — a consolidated intake process for new campaign and lever requests, with clear rules for prioritization, approval, and conflict resolution when campaigns overlap (for example, competing merchandising or incentive placements in the same market and week). Translate budget into an executable plan — track committed versus available spend across levers and markets, turn funding decisions into roadmap changes quickly, and give leadership a live view of where the money is going and what it is returning. Be the connective tissue across a fragmented ownership map — regional business operations, growth marketing, partnerships, and the central product and merchandising teams — driving alignment and unblocking decisions so there is one conversation, not many. Turn the levers…