Program Supervisor (8092)

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. ​Terros Health and Lifewell have joined forces to provide **extraordinary care** by **empowered people** through **exceptional outcomes.** * * * **HOPE ~ HEALTH ~ HEALING** * * * * * * **Under supervision of Program leadership, the Program Supervisor plans, organizes, and directs the activities of the assigned Terros Health - Community Living Program/Flexcare Program location in providing clinical therapeutic services to an adult population composed of substance-using, SMI, dual-diagnosed and/or referred persons. The Program Supervisor is responsible for the overall performance of the assigned location and employees, to include performance management, training, scheduling/coverage, crisis management, client screenings/assessments and required documentation.** **Full-Time Employed: 40 hours/week** **M-F 8:30a - 5:30p** **Location:** 8th St and Indian School, Phoenix, AZ 85014 **Additional Language Differential Pay Available** **Full Benefits Package, including 401K** **Generous PTO/Sick Time (4+ weeks in year 1)** **Duties Include:** - Directs program functions; implements standards, policies, and procedures governing the performance of the program - Revises services according to demonstrated client need and the program’s contractual requirements - Develops and implements site-specific plans that support Terros Health's strategic plan - Develops program goals and objectives - Defines and recommends objectives at site and issues specific objectives to direct reports - Refers to the Program Manager or Director on matters requiring clarification, interpretation, or exception to policy or budget, develops and implements plans for program staffing patterns and facilities - Coordinates communication and collaborates with other components of the organization and outside agencies involved with the program - Seeks mutual agreement on problems involving coordination - Consults with all segments of management responsible for policy or action - Keeps supervisor and employees informed as to program plans and progress - Fosters strong community relations and maintains productive working relationships with neighbors, landlords, area professionals, and organizations to coordinate client services - Collects and maintains quality improvement data and program performance measurements - Generates and maintains medical, organization, and program records including conducting preliminary and followup audits - Requests and receives information, and updates information/forms according to established formats and timelines - Selects and maintains qualified employees in all assigned program positions - Provides orientation and on-the-job training for direct reports - Ensures that the duties, responsibilities, authority, accountability, and performance standards of all direct reports are defined and understood - Identifies training needs, initiates development of direct reports, proactively manages performance and conducts performance reviews as required **Benefits & Wellness:** - Multiple medical plans - including a no premium plan for employees and their families - Multiple dental plans - including orthodontia - Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support - 4 Weeks of paid time off in the first year - Wellness program - Pet Insurance - Group life and disability insurance - Employee Assistance Program for the Whole Family - Personal and family mental and physical health access - Professional growth & development - including scholarships, clinical supervision, and CEUs - Tuition discount…