Program/Project Manager, bilingual in Korean

- Initial Communication & Issue Resolution: o Serve as the first point of contact for any business-related issues, ensuring prompt and effective resolution. o Function as a liaison between customers and internal teams, facilitating clear and timely communication. - Coordination with Headquarters (HQ): o Work closely with HQ to monitor and resolve issues, ensuring alignment with company policies and procedures. o Provide regular updates to HQ on project status, customer feedback, and potential challenges. - Customer Requirement Analysis & Solution Provision: o Clarify customer requirements through detailed discussions and documentation. o Provide tailored solutions to address both business and engineering-related challenges. - Customer Support & Engineering Collaboration: o Assist customers in resolving technical and operational issues, ensuring smooth project execution. o Collaborate with engineering teams to develop and implement effective solutions. - Program Leadership & Ownership: o Own and manage assigned programs across the full product lifecycle, including program award, development, supplier selection, launch, series production, post-production performances and lessons learned, in alignment with the LGD product delivery process lead and coordinate multi-disciplinary, cross functional teams to achieve program objectives related to timing, quality and customer satisfaction. o Establish, maintain, and monitor top-level programs plans, including customer milestones, internal deliverables, and resource requirements. - Customer & Stakeholder interface: o Serve as the primary point of contact for customers on assigned programs, leading all program?related communications. o Build strong customer relationships and represent with professionalism, accountability, and transparency. o Participate in lessons?learned analyses for both awarded and lost business opportunities. - Meeting Coordination & Facilitation: o Arrange and facilitate meetings for design, innovative technology promotion, process, and business discussions between LG Display and customers. o Ensure all stakeholders are aligned on project goals, timelines, and deliverables. - Program Execution & Performance: o Deliver business results that meet or exceed LGD expectations for awarded programs, with clear accountability for timing, quality performance. o Regularly communicate program status, risks, and mitigation plans to internal teams and management steering committees. o Coordinate and monitor program documentation, schedules, technical performance (including tooling, and capacity), quality deliverables, and production readiness. o Proactively manage risks, implement countermeasures, and escalate issues when required. - Change, Risk & Production Management: o Lead the global Change Management process, ensuring alignment to design, specifications, cost, and timing commitments. o Manage the Series Production phase, including claims management, change execution, continuous improvement initiatives, ECR/APQP change/validation change activities, and ongoing commercial negotiations. o Ensure sufficient resources are planned and allocated to support quality, timing, safety, and security objectives. - Compliance, Quality & Safety: o Ensure programs are executed in accordance with Supplier Quality Management System (SQMS) requirements. o Ensure compliance with applicable automotive standards and customer?specific requirements, including IATF 16949, Automotive SPICE, ISO 17025. o Maintain working knowledge of APQP and regulations and ensure all program activities are performed in a safe manner. - Business Travel & Customer Support: o Conduct business trips to manufacturing sites or HQ to support customer visits and project reviews. o Function as a key representative during customer visits, ensuring a positive and productive experience. - Education & Experience: o Bachelor’s degree required, or equivalent experience (three additional years of relevant technical experience in d…