Program Manager - Provider Ramp & Growth

**Program Manager - Provider Ramp & Growth** At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve. **Benefits:** • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. • Access to a mental health benefit at no cost. • Employer provided life and disability insurance. • $5,250 Tuition Reimbursement per year. • Immediate 401(k) match. • 40 hours paid volunteer time off. • A culture committed to community engagement and social impact. • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. **KEY RESPONSIBILITES:** The Program Manager, Provider Ramp is a critical operational leader responsible for designing, launching, and continuously improving a holistic program that accelerates time-to-productivity for newly hired physicians and Advanced Practice Providers (APPs). This individual acts as the connective tissue across all business functions related to ramping a new provider, ensuring that every team with a role in physician success is aligned, accountable, and delivering on a repeatable, scalable process to support provider engagement & productivity. Success in this role means new providers reach target patient volumes within 12 months of start, and that leadership has clear, real-time visibility into performance at every stage of the ramp journey. **Program Design & Cross-Functional Accountability** - Develop and own an enterprise-wide Physician Ramp & Productivity Program that spans credentialing, scheduling, marketing, operations, onboarding, IT, etc - Define a standardized, repeatable ramp playbook for new providers that each business function can execute consistently - Establish clear milestones and owners for every workstream involved in getting a new provider to full productivity within a 12-month target window - Facilitate cross-functional working sessions and hold regular accountability reviews with department leads to ensure commitments are met - Identify bottlenecks, gaps, and risks in the ramp process and drive resolution with urgency and precision **Reporting & Performance Analytics** - Develop and maintain weekly and monthly performance scorecards segmented by individual provider, specialty, and location. - Track and trend key ramp metrics including patient volume, new patient acquisition, visit parity benchmarks, referral source development, and scheduling utilization. - Distribute scorecards to relevant stakeholders on a consistent cadence and present findings to senior leadership with clear commentary on progress, risks, and recommended actions **Stakeholder Engagement & Communication** - Partner with Physician Recruiting, HR, Credentialing, Scheduling, Marketing, Finance, and Operations to align on shared goals and timelines. - Build trusted relationships with new physicians and APPs to understand barriers to ramp and advocate for solutions. **Continuous Improvement** - Benchmark ramp timelines and productivity metrics against industry standards and peer organizations. - Document and codify best practices into standard operating procedures (SOPs) and training materials accessible to all relevant teams. **QUALIFICATIONS & EXPERIENCE:** - Bachelor’s degree in management, business, or related field required. - 5+ years’ previous experience in project management working with multiple departments and stakeholders (healthcare projects prefe…