Program Manager, Program Management Office (PMO), Apple Services Engineering (ASE)

Apple Services Engineering (ASE) powers the App Store, Apple TV, Apple Music, Podcasts, Books, and Cloud & Infrastructure platforms — delivering world-class entertainment in 35+ languages to 150+ countries. It's where art meets technology at Apple scale. The ASE PMO drives program delivery excellence through process innovation, standards, data, and technology - building efficiency and organizational momentum across ASE Programs. ## Description We're looking for a PMO Program Manager to drive program oversight, release and information management, and change enablement. You'll sit at the intersection of people, process, and technology — and play a defining role in how AI-powered tools and practices reshape how our teams plan, communicate, and ship software. ## Responsibilities Own and evolve core PM process documentation, templates, and integrated tools aligned with ASE Program Management priorities Drive PMO standards adoption through targeted communications, training, and engagement programs that inspire lasting behavioral change — not just awareness Partner with ASE Program and Engineering leads to proactively align ASE and partner schedules Define and standardize processes for feature demos, release readiness reviews, and executive status meetings Maintain accurate feature release calendars and milestone schedules across tools, documentation, and communications in partnership with cross-functional teams Serve as a trusted PMO partner to Software Engineering (SWE), Product, and Platform teams — deeply understanding development cycles and constraints to ensure program planning reflects engineering reality Build and maintain feature and bug reporting cadences to track release quality and convergence progress Drive a PMO communication plan keeping the org current on process/tooling changes, best practices, milestones, and program priorities Identify, evaluate, and champion AI-powered tools and workflows that improve how PMO and ASE program teams plan, document, and deliver Translate AI capabilities into practical, accessible standards — driving guidance, experimentation, and LLM-based tool adoption across the organization Act as a change agent for AI fluency, helping teams confidently integrate AI into daily program work Lead structured change management for PMO-driven initiatives across a large, globally distributed org — assessing readiness, identifying adoption risks, designing interventions, and measuring impact ## Minimum qualifications 5+ years of program management experience in cross-functional software engineering environments Demonstrated AI fluency: understands concepts, terminology, and practical applications; proven ability to apply AI to improve program workflows and team productivity Experienced in change management principles — stakeholder analysis, readiness assessments, adoption measurement — with a track record of driving sustainable behavioral change at scale Experienced with knowledge management systems, bug tracking, and PM reporting tools; proven ability to drive adoption of standardized processes and data elements for scale efficiencies Track record of building and sustaining communities within large organizations — programs, events, and feedback loops that drive shared hands-on learning and cultural adoption Bachelor's degree or equivalent work experience ## Preferred qualifications Exceptional written and verbal communication skills — able to distill complexity for any audience Proven ability to build trust-based relationships across all levels, including engineering and quality organizations Skilled at influencing without authority in complex, matrixed environments Anticipates leadership and organizational needs; course-corrects with confidence and discretion Strong consultative problem-solver — brings structure to ambiguity and communicates guidance clearly and succinctly Strong technical aptitude; self-directed learner who thrives on rapid experimentation with emerging tools High professionalism; op…