Program Manager - NYC SBS APEX Accelerator/MWBE Vendor Services

## Job Description Agency Description: The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy in neighborhoods across the five boroughs. Job Description: Division of Economic & Financial Opportunity (DEFO) is responsible for encouraging a competitive and diverse New York City business environment by promoting the growth and success of minority-owned, women-owned, and other small businesses looking to grow through government contracting. The NYC SBS APEX Accelerator and M/WBE Vendor Services Unit offer assistance to small businesses in New York City who are looking to sell their goods or services to the government. Guidance is offered through one-on-one counseling, workshops, and trainings on how to become a government contractor, finding the right contract opportunities, and competing and performing on government contracts. The NYC Department of Small Business Services APEX Accelerator and M/WBE Vendor Services Unit is seeking a Program Manger to oversee the daily activities of services focused on helping small businesses sell their goods or services to the government. This includes coordination between internal staff and partner organizations, coordinating technical assistance/direct customer service to small businesses and marketing of the program and other small business-related programs, attending, presenting and monitoring workshops, tracking success stories and vendor management. The Program Manager will report directly to the Executive Director of the NYC SBS APEX ACCELERATOR/M/WBE Vendor Services Unit. Job Responsibilities: -Managing the administration and development new programming, including managing the program administrator vendor, in cooperation with SBS, City Hall and Agency partners -Developing and managing standard operating procedures (SOPs), internal and external communications, and data/reporting standards for the program -Overseeing program outreach and recruiting and to that end, development of marketing materials with marketing department -Assist government agencies and prime contractors in researching small business databases for potential contracting opportunities -Conduct research and make recommendations related to doing business with government agencies -Conduct market research and develop marketing strategies/tactics related to government customers -Conduct counseling sessions with business clients in ways to qualify for government contracts and subcontracts, researching potential opportunities, pricing, etc. -Assist clients in researching potential contracting and subcontracting opportunities -Advise clients on the registration and certification processes needed to do business with government -Assist in the creation of strategies to acquire small business clients that includes retrieving information from traditional and web-based communications tools such as social media and email marketing campaigns -Collect and interpret business profile and program process data to inform service and program improvement and decision making -Assist with developing assessment tools, performance reports and surveys for programs -Recommend new program development based on program observation, data analysis and research -Conduct analysis to support program marketing, recruitment, and follow-up -Manage a success story system, proactively collecting and organizing success stories from MWBEs who have won contracts as a result of the support of the unit -Participate in special projects and other duties as needed Position Eligibility Criteria: Program Manager Associate (Vendor Services Associate): up to 2 years of full-time, relevant experience in government procurement and small business development, or working in customer service supporting and providing services to businesses looking for contracting opportunities. Program Manager (Vendor Service R…