Program Manager - Network Infrastructure

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together Practice Related Competencies With limited direction manages the day-to-day operational and tactical aspects of projects Implements engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution Ensures customer goals are met and achieve customer satisfaction Minimizes our exposure and risk across all projects assigned Manages scope and mitigates risk across all projects and the team Maintains knowledge and understanding of all relevant networking technology areas Possesses a thorough understanding of our service offerings, technical preferences, and technical direction Manages day-to-day client interaction and expectations for multiple or large-scale projects Anticipates clients’ needs and proposes alternative business solutions Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships Possesses a knowledge base client’s business, organization, and objectives Easily recognizes areas for internal improvement and develops plans for implementation Complies with and enforces standard policies and procedures. Provides leadership and direction to all project stakeholders Pursues excellence in all aspects of business Project Accounting Determines appropriate revenue recognition, ensures accurate invoicing, and monitors receivables for all projects under his/her direction. Integrates financial data for all projects. Compares financial data for practice to that of other practices and seeks ways to maximize revenue Analyse profitability, revenue, margins, bill rates and utilization on all projects assigned Address escalated billing issues when they arise. Accurately forecasts revenue, profitability, margins, bill rates and utilization across all assigned projects Sets expectations upward regarding revenue and profitability projections Business Development Identifies partnership opportunities and capitalizes on "add-on" sales opportunities across projects Works in conjunction with our sales team to follow up on sales leads within practice Grows long-term relationships with clients and capitalizes on equity and partnership opportunities Communication Serves as key participant in team and client meetings Tactfully communicates sensitive information Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual Teamwork Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition Helps to determine new, creative ways to employ teams on projects and distribute responsibilities Works across practice to share lessons learned and best practices Education and experience BA/BS degree with 4-7 years of related experience preferred PMI certification preferred or other professional project certification Cisco CSE or other networking training or experience preferred ITIL Foundation or Six Sigma a plus. Skills Proficient at use personal computers Intermediate level of knowledge required on MS Offic…