Program Manager

Emerald Technologies has an exciting opportunity for a Program Manager join its Michigan team! The Program Manager is a strategic project-management professional who works on customer projects in a support role. The Program Manager is responsible for relationship management, customer satisfaction, tactical business execution, and commercial and contract management for assignments that include smaller to mid-size customers. At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits! **Responsibilities of the Program Manager:** - Understands Emerald offerings and directs the customer appropriately towards additional or alternative Emerald services. - Works with site Lead PM to provide revenue forecasting by account. - Responsible for Customer Satisfaction (On-time Delivery, Quality, Communication) - Provide verbal and written communication to customers to ensure expectations are met. - Serve as the primary site liaison between the company and the customer to ensure customer requirements are met. - Conduct team meetings, document issues, and proactively keep internal and external customers informed of status and overall status of the program. - Works with site Lead PM to manage all program-related decisions and ensure alignment to the terms and conditions of the customers' contract (On-Time delivery, A/R, E&O material issues, PPV, credit, RMAs). **Benefits of the Job:** - Competitive medical, dental, and vision benefits - Health Savings Account/Flexible Spending Account - 401K and company matching with no vesting period - PTO for rest and relaxation - Gym reimbursement (through Anthem) - Employee Assistance Program - A safe and inclusive work environment with team and management support - Employee training and development - Community service and philanthropic initiatives - Employee appreciation and events - Career advancement opportunities - Employee Referral program - Employee discounts **Qualifications of the Program Manager:** - Bachelor's degree in business administration or related field preferred and/or 5 years relevant industry experience. - At least 2 years of related experience in relevant manufacturing industry. - Knowledge of manufacturing, Engineering and Technical Services. - Strong written and verbal communication skills. - Prior experience driving customer account development. - Prior experience in managing customer revenue growth and commercial management/execution. - Proficient computer skills: MS Office (Excel, Word, and PowerPoint). Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition. At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships. *Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*