Program Management Manager

**Program Management Manager** **Who are we?** Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and eventually assisted in the birth of the aerospace industry in Southern California by providing aircraft aluminum to early aerospace pioneers like Lindbergh, Douglas and Lockheed. Today Ducommun is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets. We specialize in electronic and structural systems, producing complex products and components for commercial aircraft platforms, mission-critical military and space programs, and sophisticated industrial applications. Our Facility in Joplin, MO manufactures state-of-the-art wiring harnesses for Aerospace and Defense as well as Industrial and Medical Industries. **** **Job Summary** **Program Management Leadership:** - Provides direct leadership, coaching, and performance management to Program Managers and Program Management Assistants. - Maintains direct responsibility for selected programs while balancing functional leadership responsibilities. - Ensures appropriate workload balancing and resource allocation across Program Managers and Program Management Assistants. - Establishes department priorities and allocates resources across programs. - Develops department goals, KPIs, and functional metrics. - Partners with Operations, Engineering, Supply Chain, Quality, Finance, and Business Development to resolve cross-functional issues and remove barriers to program execution. - Conducts performance evaluations and succession planning. - Standardizes Program Management processes and best practices. - Leads corrective actions and recovery plans for at-risk programs. - Serves as escalation point for significant customer or program issues. - Promotes Lean and continuous improvement throughout the Program Management organization. **Focal point for customer communication and interface:** - Manages communications and relationships between Ducommun and its customers, including communication and tracking of customer scorecards and surveys. - Focal / Leader for the Integrated Product Team (IPT). - Represents the company in contacts with the customer and outside parties for all issues concerning the assigned program. - Provides timely notification to management and customers regarding program cost, quality, or schedule impacts. - Executes the New Product Introduction (NPI) Phase Gate Process. - Provides a coordinated company response to customer requirements (commercial and technical) and inquiries (voice of the customer). - Presents program reviews to customers. - **Internal Communication and interface:** - Communicates within the IPT to ensure proper coordination of customer requirements (schedule, recovery plans, reports, etc.) and that the company's capabilities and business interests support customer requests. - Manages the program team to ensure efficient and effective goal attainment in support of Program Management functional metrics, corporate policy, regulatory requirements, and budget parameters. - Coordinates technical and operational requirements with stakeholders to ensure the voice of the customer is achieved. - Coordinates financial controls to integrate time-phased budgets and program schedules that support contractual commitments and company goals. - Communicates customer cost reduction and process improvement goals to company management and coordinates responses that highlight the company's commitment to continuous improvement. - Champions/leads Kaizen and Lean activities that drive improvement in both operational and administrative areas. - Provides oversight of Program Management backlog/booking input into the MRP system to ensure alignment with company goals. - Presents program reviews to Senior Leadership. **Contract Management:** - Analyzes and reviews all contracts to verify Terms and Conditions, Work Statements, Funding, Perf…