Program Director – Epic Implementation Planning -REMOTE - USA

| | Program Director – Epic Readiness, Implementation Planning & Cost Modelling) -REMOTE | | --- | --- | | **About us** | Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II. Join us in driving growth and seizing new business opportunities. | | **Role and Responsibilities** | This role is essential to translate strategy into a fully defined implementation plan, cost model, and staffing model prior to Epic engagement. Epic does not account for all implementation costs (e.g., go-live support, infrastructure, service desk scaling). This role ensures the organization has a complete and defensible funding model and implementation plan. **Core Responsibilities** Lead Epic readiness and implementation planning across DMHAS and partner hospitals Analyze Epic workbooks to define: Scope Complexity drivers Timeline assumptions Determine module scope (e.g., Wisdom, Cupid, Rehab, LTC, etc.) Build comprehensive cost model , including: Epic costs NON-Epic costs (go-live support, service desk, infrastructure, integration) Develop staffing model across all phases: Pre-implementation Implementation Go-live support Post-go-live sustainment Define: Implementation waves and sequencing Infrastructure readiness (Citrix/VDI, ServiceNow, integration) Align all inputs into a cohesive implementation roadmap and funding request | | **Minimum Qualification** | Minimum: 10–12 years healthcare IT Preferred: 12–15+ years **Leadership requirement**: At least 5–8 years leading large-scale implementations or programs **Experience at:** Program Director Senior Engagement Manager Transformation Lead **Required Core Experience** **Epic Implementation Experience (critical)** Direct experience with: Epic implementations (multi-hospital strongly preferred) Experience in at least one of: Community Connect Enterprise rollout Large-scale module expansion **Implementation Planning & Scope Definition** Built: Implementation roadmaps (not just executed them) Defined: Scope, timeline, and sequencing Experience translating: Requirements → build plan **Cost Modeling** **Experience developing**: Full lifecycle cost models Must include: Implementation AND non-implementation costs Ability to identify: What vendors (like Epic) do NOT include **Staffing Model Development** Built staffing models for: Implementation Go-live support (at-the-elbow) Post-go-live sustainment **Technical + Infrastructure Awareness** Must understand: VDI / Citrix environments Service desk scaling (ServiceNow or equivalent) Integration architecture (HL7/FHIR concepts) | | **Preferred** | Program / Delivery Leadership PMP (Program Management Professional) PMP (expected baseline) |