Program Director (Digital & Creative Projects)

This role is in the organization to support the delivery discipline in providing oversight to project management teams across a portfolio within the creative scope. The core expectation of this role is to define and manage programs of all sizes and complexities, expertly craft project artifacts, be a collaborative partner across the work. Additionally, this role leadsthe work and team with strong relationships across disciplines/ with clients and is responsible for financial management and staffing across projects and portfolios. Career Development is typically provided by Program Directors [or above] but can be modified to suit an account and/or office location. This role may provide career development to emerging talent. Nature of this role of role is that of a ‘leader’. You Will Support, enable, and deliver a program within an account delivered by a group of Project Managers Build and own operational cadences for a program of work, including finance tracker, resourcing planning, recruitment, executional tools and templates, and reporting Contributes to creation/improvement of templates and processes for department Lead and collaborates to ensure the work stays on brief, client needs and feedback are understood and addressed, and the work delivered is of high quality Lead a variety of small to large projects with collective budget likely under $1MM and with teams of 20 or fewer Structure and lead status meetings, client reviews, and other stakeholder meetings Ensure delivery leadership has necessary visibility into the work Act as the main POC for the clients, handling communications with the intent of client satisfaction Use knowledge of client goals/ competition to identify opportunities to grow accounts Identify post launch opportunities through retrospective analysis Perform analysis and reporting on project health, attending finance meetings to inform account health (Metrics include: Remaining forecast, forecast to completion, burn (actuals) to date, % project progress, % budget utilized, write off %) Approve client invoices and third-party purchase orders Be an active champion of project management fundamentals and a leader in the discipline Facilitate and assign (when applicable) in project retrospective process to take learnings forward Provide input to team development, account growth, annual planning, and operational processes Organize, document, and communicate to showcase the standard of excellence and demonstrate delivery best practices to teams and third-parties Motivate team in a productive way and proactive way, promote “yes, and?” thinking to uncover potential and/or solutions Actively and visibly champion the work and team Support team dynamics and performance with guidance and conversation You Have Deep understanding of client businesses, goals, objectives, and preferences, with the ability to anticipate needs proactively. Strong collaborative mindset with the ability to contribute effectively across cross-functional teams. Demonstrated leadership skills, leading by example and fostering a cohesive, high-performing team environment. Ability to identify process improvement opportunities and contribute to scalable solutions. Experience communicating team structures, resourcing plans, and program-level objectives clearly across small to complex initiatives. Understanding of cross-disciplinary integration and experience working within various cross-agency operating models. Experience structuring and leading status meetings, client reviews, and stakeholder presentations. Exposure to pitch development and RFP processes, including scope definition, approach, team structure, and budget creation. Ability to assess project plans and pivot across scope, approach, financials, and delivery models when needed. Experience supporting roadmap planning, with foresight into upcoming workstreams and financial forecasting. Ability to partner with Client Service or Account leads to manage pipeline and portfolio planning. Strat…