Program Delivery Manager, AMER Activations

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** As the Program Delivery Manager for AMER Activations on the Amazon GREF account, you'll lead the delivery of workplace programs that enhance the employee experience for Amazonians across AMER. Reporting to the Senior Program Delivery Manager, AMER Activations, you will own day-to-day operations for Activations, Dogs at Work, and Community Banana Stands programs, which reach more than 60,000 Amazonians annually. This role requires balancing operational excellence with customer experience, managing distinct program streams that each have unique delivery models, vendor structures, and site-level requirements. You'll collaborate with cross-functional teams including IFM partners, site leads, and vendor teams to ensure consistent, high-quality program delivery across multiple markets. You'll serve as a key operational leader, translating strategic direction into consistent, high-quality program delivery while building strong partnerships that drive meaningful workplace experiences. The ideal candidate brings a proactive, hands-on leadership style with the ability to manage complex operations, empower teams, and maintain unwavering focus on customer satisfaction in a fast-paced, dynamic environment. **What your day-to-day will look like:** - Lead operations for Activations, Dogs at Work, and Community Banana Stands programs by supporting expansion to new AMER markets, ensuring alignment with portfolio strategy, and maintaining program health and customer satisfaction across all delivery channels - Manage delivery across three distinct program streams, each with unique operational models and vendor structures, by establishing cross-market standards, managing vendor performance at the program level, and providing operational direction to vendor managers and their site-level coordination teams across 15+ AMER markets - Support budget tracking, financial reporting, and resource allocation for Activations programs, ensuring efficiency while maximizing program impact and demonstrating frugality in all operational decisions - Collaborate with IFM and vendor partners, site leads, and cross-functional teams to ensure seamless program integration and responsive service delivery that meets the needs of diverse stakeholder groups - Develop and maintain Standard Operating Procedures (SOPs) to preserve standardized methodology and support program scaling as new markets and sites are added to the portfolio - Prepare program performance reporting that demonstrates program health, customer engagement, frugality, and operational efficiency with clear metrics and actionable insights for leadership review - Manage internal communications for the programs, including promotional materials, stakeholder updates, and customer-facing communications that build awareness and drive program participation - Drive special projects and initiatives as they arise, supporting the Senior Program Delivery Manager by owning execution and delivery from planning through completion - Provide mentorship and leadership that empowers vendor teams and site-level coordinators to deliver strong results while maintaining accountability for program standards - Identify opportunities for continuous improvement in program delivery, customer experience, and operational processes, implementing changes that enhance efficiency and impact. **Required Qualifications:** - Five (5) or more years of program…