Program Coordinator - Transportation

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **What this job involves:** We are seeking a Program Coordinator to support the implementation and promotion of employee commute programs, including parking, shuttles, rideshare, transit, carpool, bike, and walk options. In this customer-facing role, you'll serve as a Subject Matter Expert (SME) on commute modes available to employees, providing timely and friendly customer service while coordinating the distribution of transportation passes, permits, schedules, and other commute materials. You'll conduct customer-facing on-site and virtual events and presentations specialized in outreach to client employees, engaging with them through showcases both in-person and online to present benefit information and conduct Q&A sessions. This role requires excellent communication skills, strong organizational abilities, and the flexibility to manage multiple priorities in a fast-paced environment. You'll collaborate with on-site facilitators, internal stakeholders, and shuttle vendor teams to deliver high standards of employee commute experience while tracking program KPIs and identifying opportunities for process optimization. The ideal candidate brings a warm and engaging demeanor, comfort presenting to large audiences, and the ability to build meaningful connections with employees while promoting sustainable commute options. **What your day-to-day will look like:** - Provide timely and friendly customer service to client employees seeking information about commute options, serving as a trusted resource and Subject Matter Expert (SME) on all available commute modes - Coordinate distribution of transportation passes, Carpool Permits, Bus schedules, and other commute materials while maintaining accurate records and ensuring materials are readily available - Create and maintain program documentation including policy documents, email templates, logs, and service records to support consistent program delivery and knowledge management - Coordinate with on-site facilitators and internal stakeholders to deliver high standards of the employee commute experience, ensuring seamless communication and coordination across teams - Conduct customer-facing on-site and virtual events and presentations specialized in outreach to client employees, presenting information in an engaging format that captures audience attention - Engage with client employees via showcase both in-person and online to present benefit information and conduct Q&A sessions, building awareness and driving program participation - Collaborate with on-site teams within the commute program in tabling and other events to engage with client employees and promote the program through interactive, face-to-face conversations - Coordinate van pool groups schedules and documents while managing logistics to ensure efficient operations and positive participant experience - Utilize the digital platform to manage employee parking assignments, waitlists, and permit requests, ensuring accurate data entry and timely processing of requests - Identify program and process optimizations and provide recommendations to improve efficiency, productivity, and performance based on operational insights - Track program KPIs and projects using various tools such as SmartSheet and Excel, and provide reports on commuter behavior and program performance using data collected by the digital platform - Ensure consistent data by auditing internal systems with rec…