Program Coordinator (NORC)

Program Coordinator (NORC) Hourly Rate: $29.705 FLSA Status: Non-Exempt Program: NORC Queensview/North Queensview Reports to: Program Director Position Type: Hourly (Non-Exempt) Work Schedule: Monday–Friday: 8:00 AM – 4:00 PM About HANAC, Inc. HANAC, Inc. – originally founded by George Douris as the Hellenic American Neighborhood Action Committee – is a New York City-based multi-faceted social services organization. The organization was founded in 1972 to serve the needs of vulnerable populations throughout New York City. Job Summary: Assists the Program Director with implementing program policies and services to the program's clients. Responsible for maintaining program's records and reports. Answering phones in a professional manner and scheduling appointments. Assisting Program Director with general inquires. Essential Functions: - Input data into HANAC data program and assist Program Director with DFTA STARS database input. - Interviewing clients for needs assessment (can be done by phone or in office). - Providing case assistance in acquiring and completing required forms and gathering verification information for as needed. - Follow up client's cases on regular basis to assure resolution of issues identified as well as identify possible new issues. - Attend required training, in-house or at other venues, to keep abreast of laws, regulations, services, and issues affecting defined clientele. - Maintaining case service log for documenting time, issues, and resolutions. - Computer entry of program required statistics. - Attending staff meetings with the Program Director. - Follow established on-site safety and emergency procedures. - Creating the monthly newsletter and emailing it to clients. - Excellent communication skills including oral and written with ability to work with clients in crisis. - In absence of Program Director, assume supervisory duties. - Other tasks as may be required and needed. Qualifications: - Associate's Degree or higher and demonstrated experience working in social services. - Must be flexible, detail-oriented, responsible, reliable, professional, able to work as a team member, and contribute to a positive work environment. - Must be able to multi-task and take initiative. - Bilingual fluency (English/Spanish or English/Greek) highly preferred.