Program Analyst, Incentive Operations (US Shift)

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. Role Summary The Program Analyst, Incentive Operations supports the execution of Sophos global incentive programs through data management, system administration, and operational support. This role is critical to maintaining data accuracy, supporting internal and partner inquiries, and ensuring smooth execution across SPIFFs, rebates, and BDF programs. The role will also support incentive platform management, including program setup, data maintenance, and troubleshooting in partnership with vendors. The successful candidate will demonstrate strong Excel capabilities, experience with Salesforce and Power BI, and the ability to operate in a fast-paced, data-driven environment. The accuracy of the work performed in this role directly impacts partner attainment, incentive payments, executive reporting, and partner communications. Impact of the Role Serves as the operational owner for incentive program data integrity, ensuring accuracy across complex datasets that drive partner attainment, executive reporting, and multi-million dollar rebate payments. Ensures data accuracy and operational integrity across global incentive programs Maintains rigorous data validation and quality control processes to minimize operational risk and ensure confidence in program reporting. Enables timely and reliable reporting for internal stakeholders and partner communications Supports a consistent partner experience through accurate execution and issue resolution Acts as a critical bridge between systems, data, and operational execution Please note, this will role will have US shift, and the shift timings are 6:30 PM - 3:30 AM (IST)