Professional Services Operations Manager

About Rimes Rimes provides the Intelligence Fabric for Capital Markets, a trusted data network and intelligence architecture that transforms fragmented data, operations and workflows into decision-grade intelligence. The world’s leading institutional investors, asset managers, and service providers rely on Rimes to help them make better investment decisions that power more than US$ 75 trillion in AUM annually. The Company Rimes provides transformative data management, ESG and investment intelligence solutions to the global investment community. Driven by our passion for solving the most complex data problems, we partner with our clients to help them make better investment decisions using accurate information and industry-leading technology. Headquartered in New York and London, Rimes serves its global clients through offices in Europe, Americas and Asia Pacific. The Opportunity As PS Operations Manager at Rimes, based in Cyprus, you will be the operational backbone of our global Professional Services organization and a pioneer in how we embed AI-powered automation into PMO practice. This is a high-visibility role that blends strategic PMO governance with intelligent workflow design, team leadership, and data-driven decision support for PS leadership. This role reports directly to Global Head of Professional Services and works closely with PS Regional Leads, Delivery Directors, Finance, Sales Operations, and Business Applications. You will own the end-to-end operating rhythm of the PS function: resource allocation, portfolio health reporting, compliance, and governance increasingly through AI agents and automated workflows that you design, manage, and continuously improve.This role is for someone who combines strong operational instincts with a genuine appetite for AI-powered ways of working — someone who doesn’t just use tools, but shapes how the team works with them. What You Will Be Doing PMO Development Act as the primary PMO point of escalation for PS Regional Leads, Delivery Directors, and Programme Managers. Drive continuous improvement of PMO processes, templates, and tooling across the PS portfolio. AI Workflow Ownership & Automation Lead the design and evolution of AI-assisted workflows across operational functions within PS - automating routine operational follow-ups while identifying new automation opportunities and driving adoption across the team. Configure, monitor, and iterate automated reminders and escalation workflows: for recurring compliance requirements (timesheets, milestone sign-offs, billing inputs, PM status updates). Partner with business application and technology teams: to expand automation coverage across the PS operating model. Portfolio Governance & Reporting Maintain a real-time view of portfolio health across all PS programmes and projects, with AI-augmented RAG status, heatmaps, and risk reporting. Prepare and own governance reporting for the Back-to-Green, Monthly PS Operational Review, and executive SteerCo forums. Ensure quality, consistency, and timeliness of project status reporting across the portfolio, with automated data collection and AI-drafted narratives reviewed and signed off by you. Facilitate programme and project governance committees; ensure actions are captured, tracked, and closed — with automated follow-up workflows handling routine escalation. Resource Management Partner with PS Regional Leads and Delivery Directors to maintain accurate, forward-looking resource demand in Kantata. Own weekly resource allocation review meetings across APAC, EMEA, and USCA regions, surfacing AI-generated conflict and capacity gap reports to inform decisions. Produce forecasted utilisation KPIs and scenario analysis to support both strategic and tactical resourcing decisions. Collaborate with Sales Operations to ensure pipeline-driven resource demand is captured proactively. Compliance & Time Tracking Oversee automated monitoring of timesheet and system compliance across the global PS team,…