Professional Services Manager

LogicGate® is the leading AI GRC platform for the Enterprise, helping governance, risk, and compliance teams limit surprises, strengthen resilience, augment program performance, and confidently quantify impact and business value. Built to provide a centralized view of risk and compliance, with AI intelligence woven into the platform's core, LogicGate delivers real-time insights and actionable data to help drive current business decisions, with the flexibility to scale alongside evolving business needs. Recognized as a Leader in the GRC Market, LogicGate continues to further solidify its position as a best-in-class platform. At LogicGate, our people are the foundation of everything we do. We are committed to delivering an exceptional experience for our employees and our customers by empowering and enabling our people to take ownership, make an impact, and deliver their best work. At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect' candidate. The qualifications below represent the core competencies, skills, and experiences that align most closely with the day-to-day responsibilities of this role - if you don't check every single box and are excited about this work, we still highly encourage you to apply. Remote About the Role As a Professional Services Manager, you will own complex customer engagements end-to-end — leading process discovery, architecture design, and advanced configuration of tailored Risk Cloud® solutions. Operating as a trusted GRC advisor, you will partner with enterprise customer risk teams to translate sophisticated business objectives into scalable platform workflows while managing account health and delivery excellence. This is an individual contributor role for someone who thrives at the intersection of enterprise risk advisory, advanced SaaS platform configuration, and emerging AI technologies. What You’ll Do Lead Bespoke Customer Engagements: Own complex professional services projects end-to-end, conducting deep-dive discovery sessions with customer stakeholders to define requirements, architect solutions, and deliver documented business outcomes. Architect & Configure Advanced Risk Cloud Solutions: Build sophisticated, non-standard Risk Cloud workflows and data models to address complex enterprise GRC use cases, ensuring solutions adhere to long-term architectural best practices. Leverage AI & Automation: Utilize AI-assisted workflows and platform capabilities to accelerate configuration timelines, optimize process mapping, and help customers augment their GRC program performance. Proactive Project & Account Management: Autonomously manage project scope, timelines, deliverables, proactively identify risks to customer health, execute "get well" strategies to ensure customer success. Triage customer requests as they come in delegating to junior consultants as needed while managing the request queue. Provide Strategic GRC Advisory: Apply deep domain expertise across enterprise risk management, compliance frameworks, third-party risk, and audit to guide customer strategy and build long-term trust with risk executives. Drive Quick Wins & Value Demonstration: Identify early value realization opportunities within engagements, establishing momentum and proving platform ROI well before full project completion. Cross-Functional Collaboration: Partner closely with Customer Success, Sales, Account Executives, and Product teams to ensure seamless customer handoffs, advocate for platform enhancements, and drive portfolio expansion. Mentorship & Team Knowledge Sharing: Serve as a subject matter expert across the Professional Services team, sharing configuration best practices, contributing to internal playbooks, and mentoring junior consultants. What You Bring Required: 5+ years of experience in professional services, SaaS consulting, or enterprise implementation within a B2B SaaS environment, with a proven track record of independently man…