Professional Services Consultant

PROFESSIONAL SERVICES CONSULTANT (FRAUD SOLUTIONS) at Sift (View all jobs https://sift.com/careers) Remote - East Coast US About the Team: At Sift, our mission is to help businesses thrive and trust their customers through our innovative fraud detection and prevention solutions. We are a committed team of professionals driving the fight against online fraud and abuse, fostering a safer digital world. Our collaborative and inclusive workplace is a hub for creativity and innovation. Job Description: We are seeking a customer-focused Professional Services Consultant with expertise in fraud prevention and risk management to help customers successfully implement, optimize, and scale our fraud solutions. This role combines fraud strategy, technical implementation, and customer consulting. You will work directly with merchants, fintechs, financial institutions, i-gaming and digital businesses to design fraud prevention programmes, guide solution deployments, and ensure customers achieve measurable business outcomes. The ideal candidate has either: - Experience implementing fraud prevention platforms at a leading fraud technology provider; or - Hands-on experience as a Fraud Analyst, Fraud Operations Manager, Risk Analyst, or Fraud Strategy Professional responsible for managing fraud programmes. You will act as a trusted advisor throughout the customer lifecycle, helping organisations reduce fraud losses, improve approval rates, streamline operations, and build effective risk strategies. Key Responsibilities: - Customer Implementation & Solution Delivery: - Lead customer onboarding and implementation projects from discovery through go-live. - Gather business, operational, and technical requirements to design effective fraud prevention solutions. - Configure and optimize fraud workflows, rules, decisioning logic, risk thresholds, and case management processes. - Partner with customer technical teams to support API integrations and deployment activities. - Develop implementation plans and success criteria aligned to customer objectives. - Fraud Strategy & Advisory: - Advise customers on fraud prevention best practices across payments, account takeover, onboarding, identity, abuse, and emerging fraud threats. - Analyse customer fraud trends, operational workflows, and performance metrics to identify optimisation opportunities. - Recommend strategies that balance fraud reduction, customer experience, operational efficiency, and revenue growth. - Conduct fraud strategy workshops and executive business reviews with key stakeholders. - Technical Consulting: - Serve as a subject matter expert on fraud detection technologies, risk decisioning, and platform capabilities. - Support customers in interpreting risk signals, model outputs, and fraud performance metrics. - Collaborate with Product, Engineering, Customer Success, and Support teams to resolve complex customer challenges. - Translate customer requirements into scalable solution designs and product feedback. - Training & Enablement - Deliver customer training and knowledge transfer sessions. - Create implementation documentation, best practice guides, and operational playbooks. - Enable customers to independently manage and optimise their fraud programmes. - Cross-Functional Collaboration - Partner closely with Sales, Customer Success, Product, Engineering, and Support teams to ensure successful customer outcomes. - Share customer insights and industry trends to influence product roadmap and innovation. - Contribute to internal best practices, implementation methodologies, and consulting frameworks. Required Qualifications: - Bachelor's degree in Business, Information Technology, Computer Science, or a related field. - 4–8+ years of experience in fraud prevention, fraud operations, risk management, professional services, solutions consulting, or a related field. - Experience implementing or managing fraud detection and prevention solutions. - Strong understanding of fraud typologies inc…