Professional Services Consultant I

“The Technical & Professional Services team brings together curious problem-solvers who care deeply about their clients, their craft, and one another. The work is challenging, meaningful, and rarely done alone. People share what they know, step in when support is needed, and celebrate each other’s success. It is a team where you can grow, make a real impact, and enjoy the people you work alongside.”— Wyatt Hook, Director, Technical & Professional Services Ready to shape the future of workplace learning? Join Absorb as a Professional Services Consultant and become the expert customers rely on to bring their learning strategies to life. From leading high-impact implementations and technical integrations to advising stakeholders across HR, IT, and Learning & Development, you'll help organizations create learning experiences that drive real business results. Every project brings a new challenge, a new customer story, and a new opportunity to make a lasting impact, all while collaborating with a passionate team that loves solving complex problems and helping customers succeed What you’ll do: - Scope, plan, and deliver paid engagements covering LMS administration and technical configuration - Lead discovery and requirements sessions with client stakeholders and turn the output into statements of work with defined milestones, deliverables, and acceptance criteria. - Run engagements that span client HR, IT, L&D, and compliance teams, holding each stakeholder group to its commitments so long-term projects finish rather than stall. Proactively engage Manager, Professional Services when project scope or deadlines are in jeopardy. - Configure Absorb LMS environments: departments and roles, enrollment rules, automated workflows, branding, and e-commerce settings. - Advise clients and co-ordinate with internal stakeholders on data migration, single sign-on (SAML 2.0, OIDC), REST API use, and scheduled data feeds, working with the Technical Services team on build and testing. - Manage a portfolio of concurrent engagements, tracking budget, timeline, and scope for each and reporting status to clients and internal leadership on a set cadence. - Write and maintain engagement documentation: configuration records, decision logs, and handover notes for Client Success and Support. - Act as a consulting resource to internal teams on LMS administration and data questions that fall outside standard support. What you’ll bring: - 3+ years delivering client-facing projects in professional services, consulting, or LMS administration at a SaaS company. - Hands-on administrator experience with at least one commercial LMS such as Absorb, Docebo, Cornerstone, SAP SuccessFactors, or Workday Learning. - A record of carrying multiple concurrent projects, each with its own budget, timeline, and stakeholder group, through to sign-off. - Working knowledge of single sign-on standards (SAML 2.0, OIDC), REST APIs, and flat-file data feeds. - Comfort with data: building reports, validating imports, and explaining the results to non-technical stakeholders. - Familiarity with e-learning standards (SCORM, xAPI, AICC) and HRIS or HCM integrations is an asset. - PMP, CAPM, or comparable project management training is an asset. - Bachelor’s degree or equivalent practical experience. Are you ready to become an Absorber? What we offer: - Fully remote-first work with flexible work arrangements 🏡 - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location 🧘 - New Hire Equipment Allowance and monthly Flex Allowance to support your success 📦 - Endless opportunity for career growth and internal mobility 🌱 - Employee driven DE&I programs 🫶 Who are we? Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. With its innovative Strat…