Professional Moving Supervisor

**Benefits:** - 401(k) - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Training & development - Vision insurance **Position Overview** Paul Davis Restoration is seeking a highly organized and technically proficient Restoration Estimator & Project Coordinator to support our Contents, Environmental, and Asbestos divisions. This is a critical dual-function role responsible for accurate scoping, administrative compliance, and end-to-end project coordination of property damage claims. The ideal candidate will serve as the primary liaison between insurance adjusters, Third-Party Administrators (TPAs), and field operations teams — ensuring every job is documented correctly, estimated accurately, and driven toward timely completion without delay. This role demands someone who is equally comfortable writing a defensible Xactimate estimate and managing a warehouse contents map. The right candidate thrives in a fast-paced restoration environment, understands insurance carrier expectations, and takes ownership of the full job lifecycle from intake to final invoice. **Core Responsibilities** **Estimating & Scope Management** • Create comprehensive, defensible estimates for contents and environmental losses using Xactimate and Symbility • Manage the supplement and revision process with insurance adjusters to secure final approvals and project funding • Apply carrier-specific SLA requirements to each estimate, including documentation standards, contact timeframes, and formatting protocols • Scope both residential and commercial losses across water, fire, smoke, mold, and environmental categories **Administrative & File Compliance** • Manage the complete job file in DASH, ensuring all required documentation, authorizations, and customer signatures are obtained and uploaded in real time • Maintain audit-ready job files at every stage — from initial intake through final invoice submission • Ensure zero documentation gaps between approved scope and billable work completed • Track and report on job status, open items, and billing milestones **TPA Partnership Coordination** • Oversee and maintain compliance for all TPA assignments, specifically Alacrity Solutions, Contractor Connection, and PDRI • Monitor KPI performance metrics required by each TPA platform and escalate exceptions proactively • Serve as the internal subject matter expert on TPA assignment workflows, requirements, and performance standards **Logistics, Scheduling & Warehouse Coordination** • Coordinate daily schedules for contents and environmental field crews, aligning staffing to active job demands • Maintain an organized inventory system and contents map for the warehouse storage facility • Track item location, condition, and processing status from pack-out through pack-in and final return • Occasionally assist with on-site warehouse inventory management and physical organization as needed **Adjuster Relations & Project Lifecycle Oversight** • Act as primary liaison between insurance adjusters, TPAs, homeowners, and internal field teams throughout each project • Monitor jobs from initial intake to final invoice, identifying and resolving bottlenecks to ensure a smooth customer experience • Conduct on-site property inspections as needed to support scoping accuracy and documentation • Maintain professional, service-oriented communication with distressed homeowners and insurance professionals at all stages **Required Qualifications** **Software & Systems** • Minimum 2+ years of hands-on Xactimate experience — required • Minimum 2+ years of hands-on Symbility experience — required • Proven experience with DASH or equivalent job-tracking/file compliance software • Familiarity with Alacrity Solutions, Contractor Connection, and PDRI workflow and KPI requirements • Proficiency in Microsoft Office Suite — Outlook, Word, Excel **Industry Knowledge** • Solid understanding of IICRC standards as they relate to contents restoration and environmental re…