Production Support Engineering Manager (Financial Systems)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit [CIBC.com](https://www.cibc.com/en/about-cibc.html) **What you’ll be doing** As a Financial System Support Manager at CIBC, you lead a team responsible for the stability, resilience, and operational support of production finance applications. You oversee incident, problem, and change management for critical finance systems (e.g., Hyperion, Prologue, Sage), coordinate major incident response, and drive root-cause resolution through robust monitoring, automation, and disciplined support practices. You work closely with Finance, Technology, Risk, Compliance, and Audit partners to manage risk, meet governance requirements, and uphold service standards for financial applications. As a people leader, you coach and develop talent, foster team effectiveness, and promote a culture of accountability, collaboration, and continuous improvement. *CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2 days per week on-site at our Chicago location, while other days may be remote*. *Occasional travel may be required.* **How you’ll succeed** - **Financial Application Stability & Support Execution:** Lead the day-to-day support of critical finance applications to ensure stability, availability, and performance. Implement and uphold support standards, monitoring, and operational procedures that improve reliability and recoverability for Hyperion, Prologue, Sage, and similar systems. - **Incident, Problem & Change Management:** Manage incidents, problems, and change activities for finance applications to minimize business impact and restore service quickly. Coordinate major incident response, support communications, and drive root-cause analysis and corrective actions. - **Operational & Business Insight:** Apply knowledge of finance operations, business processes, and technology dependencies to assess impact, prioritize issues, and improve service supportability. Identify trends and opportunities to strengthen operational effectiveness for finance platforms. - **Risk, Controls & Governance Support:** Ensure support activities for finance applications align with operational risk, control, and governance requirements. Partner with Risk, Compliance, and Audit teams to maintain evidence, address findings, and support adherence to policies and standards. - **Stakeholder Management & People Leadership:** Provide clear updates on finance application health, incidents, risks, and improvement activities to stakeholders and leaders. Lead, coach, and develop a high-performing team while fostering accountability, collaboration, and a culture of continuous improvement. - **Cross-Functional Relationships**: Maintain cross functional relationships with stakeholders including Finance Technology and Business teams to ensure shared accountability for success in supporting finance applications, Internal business partners—executive heads of CIBC’s finance lines of business, leadership teams, partner teams, and centers of excellence, External partners: Vendors and service providers for Hyperion, Prologue, Sage, and other finance platforms and direct reports and their employees, ensuring alignment to business direction and execution of deliverables. - **Compliance Requirements/Responsibilities:** Comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls. As a manager, ensure all employees within the business unit comply with all applicable policies, standards, guidelines, and con…