Production Strategist | EMEA

ABOUT LILT AI is changing how the world communicates — and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation https://www.linkedin.com/company/intel-corporation/, Canva https://www.linkedin.com/company/canva/, the United States Department of Defense https://www.linkedin.com/company/deptofdefense/, the United States Air Force https://www.linkedin.com/company/united-states-air-force/, ASICS https://www.linkedin.com/company/asics/, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI. The Production Strategist reports directly to the Director, Production and is responsible for ensuring successful Onboarding and Implementation for a portfolio of complex Enterprise accounts. In this role, you will be required to adopt an AI-native approach to onboarding, program delivery and driving initiatives — embedding agentic workflows, automation and AI-assisted ways of working into everything you do. The Strategist is responsible for end to end customer onboarding, implementing and maintaining successful service delivery strategies to meet SLAs and desired business outcomes. The Production Strategist drives cross-functional and multi-stakeholder initiatives both internally and externally, and is accomplished at collaborating with team members at every level. RESPONSIBILITIES: - Drive the use of AI across the Production team, responsible for finding agent-driven solutions to optimize all aspects of the production workload. - Consult and work closely with a range of Enterprise customers to understand their business needs and align LILT’s SLAs and KPIs to measure, achieve and exceed these. - Lead implementation of processes and systems to meet customer requirements — including customized workflow, project management, invoicing and service delivery — with automation and agentic tooling at the core of solution design. - Leads the onboarding of new customers, taking an AI-first approach to accelerate and standardize onboarding. - Scopes new services, including pricing proposals and SLAs, using intelligent tooling to support scoping, estimation and proposal development. - Provides local support in the required time zone for direct customer engagement on strategic topics and initiatives. - Lead complex remediations from beginning to end; participate in LILT’s continuous improvement program, using automation to identify root causes and prevent recurrence. - Work cross functionally to develop AI agents to manage multi step processes, allowing Production Staff to focus on high level goals and edge cases. - Eliminate waste and quality issues from Production processes by agentizing workflows and processes as much as possible. - Maintain and exceed performance against KPIs, with automated monitoring and reporting, to include, but not limited to: - Account Health - Onboarding (Time to first dollar) - Customer SLAs - QRM resolution time - Healthy account portfolio financials DUTIES: - Onboards new customers and service lines with the appropriate people, processes and tools. - Produces competitive and well reasoned quotations, with necessary caveats and assumptions. - In collaboration with Solutions and Product, will drive the implementation, testing and iteration of complex technical production workflows to ensure optimal efficiency. - De…