Production Art & Digitizing Lead

**ABOUT QUINCE** Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: - **Customer First**: We prioritize customer satisfaction in every decision. - **High Quality**: True quality means premium materials and rigorous production standards you can feel good about. - **Essential Design**: We focus on timeless, functional essentials instead of chasing trends. - **Always a Better Deal**: Innovation and transparency ensure value for both customers and partners. - **Social & Environmental Responsibility**: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. **OUR TEAM AND SUCCESS** At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. **THE ROLE** **Production Art & Digitizing Lead** As the **Production Art & Digitizing Lead**, you are the final quality check for all artwork before it goes to production. Our B2B facility decorates 5,000 items a day using five different methods: embroidery, heat transfer, embossing, sew-in tags, and luggage printing. You are responsible for making sure every design file is flawless, correctly formatted, and ready to be produced perfectly. Reporting to the Operations Manager, you will evaluate incoming artwork, digitize embroidery designs at production speed to prepare file specs for all decoration types, establish art standards and QC checkpoints, manage vendors, mentor junior staff, and track KPIs tied to art quality. At 99% QA, art quality determines whether we ship or rework. **Responsibilities** - Evaluate all incoming artwork for production readiness — assess resolution, color mode, file format, specs across all 5 decoration types; reject non-conforming art with actionable feedback. - Digitize & process embroidery designs at production speed — create stitch files optimized for garment/placement/machine; managing 5,000 embroidery units/day. - Prepare file specs for all decoration types — color separations for heat transfer, specs for embossing/tags/print; optimize for production machinery. - Enforce zero tolerance on art defects — identify & block at-risk files before production floor; track root causes and escalate to Production Lead. - Own Art Specification Standard — document all decoration type requirements, best practices, machine constraints; update quarterly. - Build & maintain file library — 500+ approved production files (logos, designs, separations); enable faster repeat order turnaround. - Establish QC checkpoints — define stitch ranges, density rules, quality gates for each decoration type. - Mentor & train junior staff —…