Product Specialist

Coursera and Udemy are now one company, creating one of the world’s most comprehensive skills development platforms for the AI era. This strengthens our ability to accelerate AI-powered innovation and shape how the world discovers and builds skills at a pivotal moment of change. Read more about the combined company by visiting our blog . About Udemy Udemy is an AI-powered skills acceleration platform transforming how companies and individuals across the world build the capabilities needed to thrive in a rapidly evolving workplace. By combining on-demand, multi-language content with real-time innovation, Udemy delivers personalized experiences that empower organizations to scale workforce development and help individuals build the technical, business, and soft skills most relevant to their careers. Today, thousands of companies, including Samsung SDS America, On24, Tata Consultancy Services, The World Bank, and Volkswagen, rely on Udemy Business for its enterprise solutions to build agile, future-ready teams. Udemy is headquartered in San Francisco, with hubs across the United States, Australia, India, Ireland, Mexico, and Türkiye. Udemy recently combined with Coursera to create one of the world’s most comprehensive skills development platforms. Where we Work Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. About your skills Customer Advocacy: You keep our learners, partners, and administrators at the center of your work, identifying and anticipating their needs and pain points. You thoughtfully advocate for customer needs cross-functionally. Project Management: You manage multiple workstreams and cross-functional stakeholders to drive customer-focused projects, adapting quickly to changes. You identify opportunities to improve processes and initiate lightweight project plans. Data-driven Storytelling: You analyze quantitative and qualitative data and use your technical platform expertise and critical thinking to identify keen user insights to communicate succinctly and memorably. Communication (English): You are fluent in the English language and can communicate clearly to both technical and non-technical audiences, both verbally and in writing About this role The Product Specialist team sits at the intersection of Support, Product, Engineering, and Customer-facing teams, translating user signals into structured improvements that enhance platform quality, reduce friction, and enable scalable growth. Product Specialists equip our user-facing teams to provide a seamless user experience on our platform as well as drive user-centric platform enhancements by strategically pinpointing key challenges and opportunities to the right internal stakeholders at the right time. The Product Specialist team meets the challenge of internal stakeholders’ competing priorities by nimbly adjusting advocacy strategies to compliment current company priorities. As Product Specialists grow in the role, they take on higher-impact projects and partner closely with leaders in Product, Engineering, Marketing, and Support. The role and these projects ensure that our users remain at the center of product and process development across our company. What you’ll be doing Use Coursera platform expertise to advocate for and create great learner and administrator experiences by influencing roadmaps, driving issue resolution, and building creative technical solutions Work closely with Product and Engineering tea…